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I am trying to get an email address via which I can submit the supporting document for this issue.   Case #143738627 I contacted the customer service (Billing) regarding a double charge to my checking account for my February payment.  They provided an  email address (advancedsupport@Hughes.net) for supporting information to be sent for the overcharge to be addressed.  I tried to send the information but it was returned as not being a valid email address.  My problem is my checking account indicates two withdrawals from my checking account for the February HughesNet payment.  I would like to submit a PDF of the summary material from my checking account which was processed through my bank on Feb 7 (which is the first business day following the payment)  and shows two HughesNet related withdrawals from my account with a deduction occuring with each transaction.  Both of the withdrawals are in the amount of $126.75 and February is the first month for this new rate.   We were not behind on any payments as the account has been on auto pay for several years so that is not the reason for a double payment.  One of the items is listed as a "Debit Card Preauth" and the other is listed as an "ATM RCR payment".  Both of these were processed on the same day and both resulted in $126.75 being withdrawn from my account.  Trying to get some help with this.  Tried to use chat and no one replied while I waited for over 15 minutes.  Sent an email through the contact us link on the website and am waiting on a reply from there.  Only talked to the billing folks at customer service 4 times so far.  Got "disconnected" twice and then given incorrect email address to send supporting info.  Tried to get correct email address but the last one said send it through the contact us link but that does not allow attachments.  Asked for correct email address on the contact us link but asking here as well to see if I can get any help. ... View more