About racy1

racy1 · ‎11-13-2023

Damian, I'm not going to quibble over $3.55 and I appreciate your adjustment against last month's bill. $30 credit against the next 3 months of service for a total of $90 is a fine solution. Thank you. I'm actually unaware of going onto and off the 50 GB level from my original 30 GB level and then back on again to the 50 GB level, which is no doubt an additional miscommunication with your phone rep; or it's more likely a complete error on the agent's end (my opinion). I have notes from my phone calls and I don't have any notes itemizing such changes, but that's not at issue here. I also need to call account management on another matter pertaining to my service level, but I wanted this taken care of first since it seemed to be more straightforward and less contentious. So you are off my hook. And I've postponed my billing date via Chat Agent to allow time for me to deal with the other problems and get my level of service straightened out before the next bill is issued for the remaining months on my contract. You've removed the problem I brought to the Community Forum. Have a great evening. Ray

racy1 · ‎11-11-2023

Thank you. That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days. For those who may be reading this thread I see a typo in my sentence 5th from the end. It should have read "If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1106.45 wouldn't they?" Arithmetic skills fade around midnight.

racy1 · ‎11-10-2023

Your agent tricked me into signing up for the next service level on my complaint call for slow service. That's a new topic for later. But part of what he stated was that I'd get a $100 promotional credit for 12 months of the upgraded service. My first credit was only 6.45 due to the partial month. One would expect if you give credits for a partial month at the beginning, you must also give partial credits at the end of the promotion. So the final month should have included a $93.55 promotional credit in order for me to get the $1200 I was led to believe I would get against my bill. But that final partial month ignored my remaining credit and I did not get the last $93.55 that anyone would have expected to get. This strikes me as very shady. If you're going to issue only 12 credits, anyone would have started the upgrade a few days later to get $1200 instead of $1143.55 wouldn't they? No, because your agent didn't explain the promotion carefully or clearly. He was just trying to make a commission and didn't care if I was cheated or not. I want $93.55 from my last CC charge refunded to my card. That's only fair.

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About racy1

Re: Didn't get the promotional credits as describe...

Re: Didn't get the promotional credits as describe...

Didn't get the promotional credits as described