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About jason.rhodus197
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08-25-2017
11:20 PM
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07-13-2016
01:17 AM
Thank you, Amanda.
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07-11-2016
09:41 PM
Still waiting for some one to verify that I have been put back on paper billing and that I will start getting that $10 credit for the next 5 billing cycles.
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07-10-2016
01:20 AM
No clue why it posted that twice.
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07-10-2016
01:19 AM
June 7th was the date on case # 54409667. So it should have started with the current bill I just paid and last thru the next four bills.
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07-10-2016
01:19 AM
June 7th was the date on case # 54409667. So it should have started with the current bill I just paid and last thru the next four bills.
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07-09-2016
05:44 PM
Talking to folks at Hughesnet is like talking to an automated phone service. Where the recording says "In a few words, please state your problem" You say "Hamburger" and the recording says, "We heard Taco, is that correct?"
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07-09-2016
03:23 AM
HughesNet Gen4 Prime Plus Monthly Service Fee 06/30/2016-07/30/2016 $59.99 Service Credit ($20.00 )x24 Service Credit 06/30/2016-07/30/2016 -$20.00 Service Discount ($5.00 x 3 Months )Service Discount 06/30/2016-07/30/2016 -$5.00 Telecommunication Service Taxes State $3.85Total Taxes For Site: $3.85 Total Billing for Site: $34.99 Total Current Site Charges: $38.84 Where is the $10? oh that's right, it's not there. Bill total should have been $28.84 total, or $24.99 before taxes. The credits they are talking about are there. The one I am talking about isn't. The credit I am talking about should be listed as a ($10.00 x 5 months). I see the $5, I see the $20 for being first time customer, but no $10. Discounts Service Discount ($5.00 x 3 Months) 1 -$5.00 Service Fees HughesNet Gen4 Prime Plus1 $59.99 Service Credit ($20.00)x24 1 -$20.00 Total Accounts Charged1 $34.99 Nope, Note a $10 credit to be seen.
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07-09-2016
02:37 AM
The credits she is referring to and the one I am is 2 completely different topics. The credit she is talking about has been on all my bills since day 1. The credit I am talking about was supposed to start showing on this bill due and for the next 5 bills only. A $10 credit for the next 5 months for a cash back check I got that no one in my area would cash. The $5 credit Amanda and all the other are talking about is something entirely different. A whole other credit of it's own. a credit that will be there for the 2 yrs I have service. Let me make it as plain as I can. Yes I have been getting a $5 credit on every bill since day one. BUT, with the credit I am talking about would increase that credit to $15 for the next 5 months. A $10 credit for the next 5 billing cycles, plus the 5 I have already been getting. If my math is right, 10+5=15. I am not getting the 10. That's what I have preaching now for the last week in this post and Email support and no one seems to be able to read simple English.
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07-09-2016
01:23 AM
Still nothing.
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07-08-2016
05:02 PM
Still waiting.
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07-08-2016
12:41 AM
Okay, it's 4:25 pm cst, and I am still getting the pop-ups, and my balance hasn't changed, and still no notice of when I will get my paper bill. Yes, I know it's a $5 fee for paper mail. Yes I still want paper bill. yes, I want my first of 5 $10 credit added to this bill. I have done tore the $50 check up because no one would cash it and you guys said you would use it on my next 5 bills as a $10 credit. Still, as usual, nothing is being done. I hear what you're say, but I don't see it happening. You keep saying, $5 credit has been added. That is not the credit I am talking about. It is stated at the bottom of case # 54409667. And I quote "With regards with the $50.00 cash back, what we can do is to provide you a discount on your account. We will apply $10 service discount for 5 months." That was supposed to be reflected on this bill due and end with the October billing cycle. and the service reps name on that case was, Gayle Cox. Do I want to extend my due date, yes, until the 23rd of July, without service interrupts. I know how your billing cycle works. If not, then you guys really got over on me when I didn't get my first month free like the installer informed me. You know, since I paid for the whole month of March when I only had service for 2 days? But, that is water under the bridge. My concern now I getting this fixed.
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07-07-2016
01:21 AM
I hope so. Yes I am mad, but I am very willing to work with them and get this right as long as they still don't expect me to have it paid by the auto pay date, it's just not possible. Other than the paper bill and auto pay problems, I have nothing bad to say about Hughesnet. I love the service. I had ATT DSL prior to this service but ATT messed me over and stopped servicing my area. But, Hughesnet is by far much faster than DSL. Download allowance could improve but I manage. $30 a month DSL I had 150GB's. And all the case #'s are in my post. Think it was 3 of them I gave.
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07-07-2016
01:11 AM
I paid while logged in the first time after I got my paper bill. I have since contacted Hughesnet and had it changed back to paper bill and followed the directions that, GabeU pointed out. But, next billing cycle I start getting the pop ups saying they could'nt get payment from my CC. I have been a customer since March 29th of this year and have only gotten 1 paper bill. Not saying all the others times wasn't my fault,but since I followed the directions on how to pay without logging in, they shouldn't have kept me on auto pay. I can't use Chat Support, which make no sense to me at all, don't have a phone so I can't just call and talk to anybody, and now I can't even send an Email support ticket because of the error page.
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07-07-2016
12:01 AM
1 Kudo
Earlier I sent an email stating this: Hughesnet still has me on auto pay even after two past contacts to change it. And the 5-$10 credits I am to get isn't even showing on this bill. So, here is what you guys and gals do. Print me a paper bill. Stick it in a mailbox, and I will pay by the due date on said paper bill. And make sure that my first $10 credit is reflected on that paper bill. Problem solved, everyone is happy. and the response I got was: Dear Mr. Rhodus, Again, thank you for contacting HughesNet Support. Have a great day!Your case ID for this email contact is 54805198. You may receive an email survey asking for your feedback about your support experience today. Please take the time to complete the survey so we can continue to improve our services and products to better meet your needs. Thank you for your participation! Should you have other concerns, you may always connect with us through our Email or Chat Channels by navigating to http://supportcenter.myhughesnet.com or you may give us a call at 1-866-347-3292. We are open 24/7. As a result, I have scheduled a callback for you to apply the service interruption credit. Please expect a callback from one of our specialist within 24 hours upon receipt of this mail to better address your concern. If you prefer to speak with someone sooner, you may contact our Phone Support at 1-866-347-3292. Mr. Rhodus, based on our record, your account has a credit of $5 for the last 3 months. Rest assured that the credit will be applied on your account. I understand that this is regarding the credit for your account. Thank you for bringing this to our attention, your time and efforts are highly appreciated. Thank you for contacting HughesNet Support. HughesNet Support Sue Potts, Know I don't know if the lady even read my email, or had it confused with another account but back in case #53643425. I asked to be put on paper billing. I received 1 paper bill, paid with a credit card, and by next billing cycle I am back on auto pay. also within that time I received a $50 rebate check, which no one will cash. So I was told it would be used in my next 5 billing cycles as a $10 credit, which still hasn't been done. I have no idea what $5 credit Ms Sue Potts was referring to, but it's not my concern. My concern is the (5) $10 credits. that case # is 54409667. Now I'm not sure what needs to be done, but it's no way my bill will be paid by the due date of the 10th as stated on auto pay. The whole reason behind me getting on paper bill was so I would have the entire month to balance my budget around all my other bills as well. Now, if I am disconnected for non-payment on the 10th, it's because of Hughesnet's poor customer service and stupidity. I can't receive a call back on the number on the account, because I had to let the phone go due to my budget. I would do a live chat, but is tells me I am not authorized to use that service. I hope whom ever gets this will fix the problem and send me a paper bill within the week, and my FIRST $10 credit will be reflected on it. It's getting really old using all my data to contact Hughesnet and still nothing get resolved. I have been trying to reach Hughesnet since Monday but for some reason, I can't even send a email thru Email support due to an error page.
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