bad company

Hi John,

The call review has been completed and indicated that nowhere in the call did the sales rep say that data was unlimited. As he described our plans to you, he disclosed the data allowances.

You: Which one is the best deal for me, did you say? I don't remember.

Rep: Well yesterday I was recommending our Prime Plus package for you just because that's one of our more popular packages. ...the Prime Plus plan is the one that gets you the 10 megabit download speed and then 1 megabit upload speed, and then 10 Anytime and 50 Bonus giving you 60 total gigabytes for each month.

You: OK, yeah that was the one I didn't think I liked. I think that's what, uh, I was like, hesitant about, that one. What's the next one that you have up?

Rep: The next one up from that is called our Pro Plus package, uh, the Pro Plus plan gets you the same download speed, 10 megabits, but you actually get double the upload speeds; it's 2 megabits of upload, so putting things on the Internet will go a lot quicker for you, and then--

You: Well I don't care about that. There was another one that seemed like that lady was telling me whenever I got the first DirecTV, that there was a--

Rep: Well the very very best package that we offer, uh you are actually available to get, I think maybe I told you about it yesterday, it was our Ultra package, and the Ultra package is not available in many parts of the country. So whenever customers are available to get that, uh, like if they have the opportunity to get it, you know, I always recommend that if they're going to be needing the very most data and the fastest speeds because the Ultra plan gives you 15 megabits of download speed and 2 megabits of upload speed and then it gives you the 50 gigs Anytime, 50 gigs Bonus, so 100 gigabytes total. 

You: OK, and that's Anytime, that's not the uh, 12 to midnight whatever, right?

Rep: Yeah, those are your Anytime gigabytes. 

You: OK and then when does the midnight, overnight come in, is that like also extra so that I don't go over or whatever?

Rep: Well HughesNet kinda has a, just kind of a general ideology that if you're gonna be downloading a lot of files, the best time to be--

You: I won't.

Rep: OK, well the best time that would be like, I guess the best time that you should download files, if you're wanting to do that a lot, is between 2 and 8 in the morning because that's the Bonus Period of time. There's just a lot more data available at that point, you know what I mean?

You: I'll still get that along with that other package, right?

Rep: That's correct. 

Now considering that you're already on our plan with the largest monthly data allowance, if you feel that it does not meet your needs, do give us a call anytime to cancel: 866.347.3292

Thanks and enjoy the weekend.

-Liz