Forum Discussion

farmerhugh's avatar
farmerhugh
Junior
8 years ago

Billing matter

I used to receive my monthly statement in my email account, but have not since everything was changed a few months ago.  Since I had a billing error this month, (which was not resolved satisfactorial...
maratsade's avatar
maratsade
Distinguished Professor IV
8 years ago

The Hughes mods will not be here until Monday, but in the meantime, have you tried checking Notifications, under My Account? There are two sliders there, one for "bill generated" and one for "bill due," which can be set to on or off.   I'm not sure if either of them will send you the actual bill, though.  I've never used either of them, but you may want to give it a try and see what happens.

  • farmerhugh's avatar
    farmerhugh
    Junior
    8 years ago

    Thanks...I checked what you sugested and they are both on.   (green)

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi farmerhugh,

       

      Thanks for posting. I pulled up your account and I see you were still subscribed to get e-mail notifications. I re-subscribed you just now, hopefully they will start coming in again. Are you receiving any other e-mails normally in your inbox?

       

       

      • farmerhugh's avatar
        farmerhugh
        Junior
        8 years ago

        i hope it works Liz.  Since all the changes were made way back when,  I have received 3 emails and they were replies last month from a post in the community.  I used to get all kinds of inbox mail from the community and really enjoyed reading them as I very often learned from them.