Forum Discussion
Charged for Technician Visit After Complaining of slow speeds.
We have been with hughes net for 11 months. In the beginning I was thrilled to learn that we were going to get twice as much data as our old plan with much faster speeds. After the setup, the techni...
I never go on sites like this to complain. I am in business myself and understand the need to make profit but this seems excessive. if it had been explained to me the distance the tech would have to travel to get here and the cost I would have probably been fine with helping to offset that. Instead it seems I am paying for the whole thing.
Well, you raised a concern -- that's perfectly natural. I'm glad someone's looking into this for you, and I hope you get a satisfactory resolution soon. The Hughesnet mods here are very good at taking care of all of us.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
