Data and AutoPay
Apenlow wrote:I have 2 issues. One is the billing cycle just began and app and website say I have used 100% of my data. I have 150 Fusion upgrade.
Though I don't know if this is what's going on with this particular issue, the auto billing date and the renewal date for your monthly data cycle may not be the same. I'd check to be sure. With some accounts they match, but with others they fall on different dates.
Good morning Apenlow,
I see it's your first post here, so welcome to the community! I can certainly address your concerns, so I pulled up your account and see that your usage meter indicates that there's plenty of data remaining in your data cycle. This is what you should also be seeing, but if you are seeing something different, please take a screenshot and post it here.
Regarding the autopay status, I'm escalating that to our website folks to investigate. Do you recall when you first noticed this? I'll keep you posted and post back once I have news or additional questions. (Thanks maratasade for noting that you see this as well.)
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
