Forum Discussion
Deceptive GEN5 Upgrage Practice, or lack of upgrade.
I have been trying since Monday to get my system upgraded to GEN5 Every time they try to subnit my order, it returns an error, supposedly saying the system they are trying to contact is not availabl...
Good morning jlantz,
Please check your PMs, as I've sent you the contact information for your dealer doing the Gen 5 upgrade for you.
That's understandable. As long as you still like what you have, there's no reason to upgrade.
I was pretty satisfied with what I had (aside of the evening slowdowns), but when I found out that even after the first twelve months of $20 off per month I'd be saving money while getting more data and higher speeds, I couldn't resist. I figured I'd have to pay an installation fee or even an activation fee, but when I found out I didn't it was the icing on the cake.
And, not that I ever plan on running out of data, when I found out the FAP speed was that much higher that was the cherry on top. LOL.
I have literally no other option here. Not even reliable cell service. So going into a new contract wasn't an issue for me as it's either this or dialup.
They're definitely still playing around with things. My signal strength has varied a bit, but has been stable now for about a week at around 106.
I also was glad to hear there was no Cost to Upgrade. I did not have Gen4, so everything was a PLUS to upgrade except the 50 GB from 2am-8am when I had UNLIMITED from 2am-7am. The totally free upgrade was the icing on the cake for me as well and the more reasonable FAP speeds! I was paying $69.99 so after the $20 savings for 12 months it will be the same with faster speeds with slightly more data usage.
I do have reliable cell service but cell data is expensive for having Hotspot usage plus its one set limit for the entire month (no bonus period with extra data)
My signal has been still around 100. It did go up some for a few days now its back down.
