Forum Discussion
Double Billed
In December while giving new bank info for autopay the customer service rep suggested that we upgrade to 5g service. Fine. The problem is that they never closed the old account and charged us for the...
Hi JohnJeremy, Since I haven't heard back from you,, I checked your account and looks like the services have been cancelled and you received your refund. I'm glad we were able to correct this for you, but sad to see you go. However on these circumstances, I understand.
I'm going to go ahead and close this thread due to inactivity. I extend my best regards with your next provider.
Thank you.
-Brooke
