Early termination fee for moving out of service area!

After being a loyal hughes net customer for 4 years, I was charged an early termination fee after my husband was sent to Japan!!!!!  I sent his employment verification numerous times.  I have faxed and refaxed and had my mother fax, I don't have access to fax in Okinawa, emailed and chatted about this to no end.  Is there something more I can do?  I don't understand this!