Forum Discussion

arielgipson96's avatar
arielgipson96
Freshman
4 years ago

EBB Program benefits Being transferred without consent

I got an email on Nov 13th saying my benefits were being transferred and services (I have not asked for this) I called, thought I had everything fixed and was told my benefits would not end with Hugh...
maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

Who sent you the email and the letter?  Was it Hughesnet or the feds?

  • arielgipson96's avatar
    arielgipson96
    Freshman
    4 years ago

    It was hughesnet

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      OK, so hopefully the reps here can find out what's going on. 

    • Remy's avatar
      Remy
      Moderator
      4 years ago

      arielgipson96,

       

      Thank you for reaching out! At this point, it would be necessary to call USAC to request reinstatement. If the EBB discount is transferred or is used at another internet/phone provider, we are required by law to remove the EBB discount you have with us. USAC will be able to provide more details as to why the transfer was submitted.

       

      Thanks,

      Remy

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        USAC contact info:

         

        Emergency Broadband Benefit Program

        Hours: 7 days a week, 9 a.m. to 9 p.m. ET
        Phone: (833) 511-0311
        Email: EBBHelp@usac.org