Lack of service

For whatever reason my Hughesnet service has never been good. Regular browsing is slow-  2-4 mbps. (I have been paying for 100 mbps)    I get such low output I have been forced to add another service which I use primarily, almost never using the Hughes net.  I'm eleven months in with an unusable service and I have attempted to cancel twice, but both times I was hit with $265 cancellation fees and representatives on hard script.  They then conceed with lets look at it and give it 2-3 more months to kick the can down the road.

I am exceedingly unhappy and considering going down a road I don't want to in order to get the attention of someone who will help me.  How do I get to the person who can and will release me without filing complaints and getting loud?