Forum Discussion

arielgipson96's avatar
arielgipson96
Freshman
4 years ago

EBB Program benefits Being transferred without consent

I got an email on Nov 13th saying my benefits were being transferred and services (I have not asked for this) I called, thought I had everything fixed and was told my benefits would not end with Hugh...
maratsade's avatar
maratsade
Distinguished Professor IV

Who sent you the email and the letter?  Was it Hughesnet or the feds?

arielgipson96's avatar
arielgipson96
Freshman
4 years ago

It was hughesnet

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    OK, so hopefully the reps here can find out what's going on. 

  • Remy's avatar
    Remy
    Moderator
    4 years ago

    arielgipson96,

     

    Thank you for reaching out! At this point, it would be necessary to call USAC to request reinstatement. If the EBB discount is transferred or is used at another internet/phone provider, we are required by law to remove the EBB discount you have with us. USAC will be able to provide more details as to why the transfer was submitted.

     

    Thanks,

    Remy

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      USAC contact info:

       

      Emergency Broadband Benefit Program

      Hours: 7 days a week, 9 a.m. to 9 p.m. ET
      Phone: (833) 511-0311
      Email: EBBHelp@usac.org

       

    • arielgipson96's avatar
      arielgipson96
      Freshman
      4 years ago

      Hi, so it seems assurance wireless (who I get my free cellphone through) illegally put in a transfer of benefits assuming they had control of my ebb program benefits for whatever reason. USAC's advice was to have you guys reapply my ebb program benefits as a transfer effectively nullifyibg the whole situation, however they have not informed me of how to keep it from happening again.