I was just contacted by advanced customer support. They verified the problem and will escalte it further.
They will provide me with a status by April 6.
So finally, some progress.
Advance tech support contacted me on Thursday, April 6. Still no resolution to my problem. They will contact me again on April 13.
Hard to believe that this has been going on since March 10 with no end in sight.
I am considering upgrading to Gen5.
Could a moderator advise whether or not this account issue would affect the Gen5 upgrade?
Wally Estes
Hi Wally,
Thanks for posting and providing these details. I pulled up your account to review your case history and I see what we're currently investigating for you. I wouldn't think that would have any effect on you upgrading to Gen 5, although I'm curious if the issue would carry over. Let me double check with the engineers here. Once I get an update to share I'll post back.
Your cooperation, patience, and understanding are much appreciated.
Liz,
I went ahead and scheduled my Gen 5 upgrade for the afternoon of Wednesday the 12th.
Please advise if this should be delayed or cancelled due to my current case with the account information access.
Thank you.
Wally Estes
Good morning Wally,
Thank you for the update. I haven't yet heard any feedback on whether the OID error would negatively affect your upgrade this week, but I escalated your case directly to the engineers here at corporate to address that error. If the OID error persists in the Support Center after the upgrade, please let me know so I can have the engineers work on that.
Good luck i have the same issues for over 2 months and probably 15 phonecalls. I wish i could get different internet service
Heidemariew,
Why don't you create your own topic on your issue with history and case number(s)?
I am sure that Liz or one of the moderators will look into it.
Wally Estes
Hi Wally,
I was informed that this error should be addressed tonight or next Tuesday. I'll follow up with the team next week to confirm the rollout for the fix, then check with you to see if you're able to access your account information in the Support Center without that OID error.
Hi Wally,
I've been told this is fixed now. Can you please check and let me know?
-Liz
