Advance tech support contacted me on Thursday, April 6. Still no resolution to my problem. They will contact me again on April 13.
Hard to believe that this has been going on since March 10 with no end in sight.
I am considering upgrading to Gen5.
Could a moderator advise whether or not this account issue would affect the Gen5 upgrade?
Wally Estes
Good luck i have the same issues for over 2 months and probably 15 phonecalls. I wish i could get different internet service
Heidemariew,
Why don't you create your own topic on your issue with history and case number(s)?
I am sure that Liz or one of the moderators will look into it.
Wally Estes
Hi Wally,
I was informed that this error should be addressed tonight or next Tuesday. I'll follow up with the team next week to confirm the rollout for the fix, then check with you to see if you're able to access your account information in the Support Center without that OID error.
Liz, thank you for the update. Josie, from your advanced tech support, left me a voicemail yesterday saying that the problem had been identified. The problem affected other accounts in addition to my own. She could not provide a timeline for having the problem fixed. She also mentioned that a $10 credit would be applied to my account for each of the next three months.
Wally Estes
Hi Wally,
I've been told this is fixed now. Can you please check and let me know?
-Liz
Liz,
Hurrah! It appears that the problem has been resolved.
Could you have the EarlEstes123 login eliminated?
Thank you for your perseverance with this issue.
Wally Estes
