Extreme frustration with Hughesnet customer service

I know what you are dealing with. I have been calling and emailing Customer service since March. Somehow an account was generated at another address but with my name and email address. They even call me by the other woman's name in emails from them.  I have been trying to get it thru to HughesNet that I don't have any knowledge of this account, I didn't order it and I am not responsible for it. They have the name of the people who live at that address. Why doesn't HughesNet contact them and figure out this nightmare!