I know what you are dealing with. I have been calling and emailing Customer service since March. Somehow an account was generated at another address but with my name and email address. They even call me by the other woman's name in emails from them. I have been trying to get it thru to HughesNet that I don't have any knowledge of this account, I didn't order it and I am not responsible for it. They have the name of the people who live at that address. Why doesn't HughesNet contact them and figure out this nightmare!
lljames, you should start a new topic with this issue. Discussing your issue in replies to others may bury your post in their topics and the admins may not see it.
Your issue sounds very serious (is it identity theft?) and it should have its own topic.
Thanks, I probably should do that. Guess I was too upset to think straight.
Can't blame you for being upset; it's a pretty serious issue. The admins here work at Hughes headquarters and they can do more than the people you have contacted so far. Give them a chance, and good luck to you!
