I SWITCHED TO HN 7 MOS AGO, I LIVE IN A SMALL COMMUNITY OUTSIDE THE CITY. I WAS TOLD THAT WE WOULD BE ABLE TO USE OUR GAMING CONSOLEAND OUR DIRECT TV, AFTER A MONTH OR TWO, I HAD TO GET ANOTHER PLAN, WHICH COST ME ANOTHER $30+, THEY SAID I WOULD HAVE A FASTER SERVICE, BUT TO DATE NONE OF THIS IS TRUE, WE STILL CAN NOT WATCH MOVIES ON MY DIRECT TV, AND ARE UNABLE TO PLAY THE GAMING CONSOLE. I AM VERY DISSAPPOINTED WITH HN, AND AM CERTAINLY THINKING ABOUT CANCELLING THE SERVICE AND PAYING THE BUY OUT AMOUNT, IT WOULD DEFINITELY SAVE ME TIME AND MONEY IN TH LONG RUN. I WOULD NOT RECOMMEND HN FOR INTERNET SERVICE.

Keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebookor adjusting your Netflix playback quality to low/standard def: https://help.netflix.com/en/node/87- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-commonThe most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com Finally, if you would like more control of your network, you should take a look into a program called Glasswire. Here's a link to its features https://www.glasswire.com/features/. When downloaded on your device it will monitor and track all activity on the machine it is installed too. Many of our community members have found it useful and we've tested it out in our lab and like what it does too. I hope all this helps you. http://www.hughesnet.com/learn-more/faqGreat Bandwidth Monitoring tool: https://www.glasswire.comThese last two are the most important.States information for each plan and FAP.http://legal.hughesnet.com/FairAccessPolicyGen4.cfmhave you gone to http://192.268.0.1 (This is the modems internal webpage)Post your modem serial number or any recent case numbers so the reps can locate your account.

TonyFirst let me point out that you will have the same problems with any satellite provider. The issues you describe are common to the limitations of a satellite system. Gaming is affected because of the latency which is inherent in satellites your signal must travel 23,000 mile to the satellite and then 23,000 miles down to the ground station, then it makes the return trip. Even at the speed of light that is going to give you problems in some games requiring fast action on the players part. Playing turn based games is completely different.As for Netflix, you are dealing with a capped system and if you don't watch your data usage you are going to have problems. If you must stream you need to be sure you are streaming in SD not HD, that will ate least cut your data usage in half and cut some of the load from your system and stop the buffering.DTV and Satellite do NOT work or play well together. If your DTV box is allowed unrestricted access to your network it will eat your data like candy. There is a lot of help we can offer you if you want to get the most of your satellite connection. This is NOT like any of the land-based networks you may be used to. There is a very steep learning curve.

Well, first off, all I would like is to get the gaming system working for my son, as well as paying fees for the internet, we also pay fees for the gaming system....as far as Netflix, I don't even attempt to watch it, and I can deal with the DTV by texting or calling my movies in, although I would like not to have to do this, but I can, my biggest issues are with gaming.

I did turn off the FB function to play videos when opening the app, again, my biggest problem is with the gaming console. I don't watch Netflix, Hulu or anything that uses my internet, I found out quickly how fast it uses data. We just want the X-Box to work.

Do you have any recommendations for the X-Box?

EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

tonyabernskoett
New Member
9 years ago
What is sounds like to me is that I need to get a DSL provider as well as the satellite that I have, and figure out which will be best for my services that I am needing...and then will cancel one of the above.
tonyabernskoett
New Member
9 years ago
So I obviously need a DSL line..
tonyabernskoett
New Member
9 years ago
I will probably get a DSL provider, and I will have to keep my HughesNet service, as I am not out of contract with them....so I can not cancel, unless I want to pay the penalties.
tonyabernskoett
New Member
9 years ago
AT & T, which I believe was formally Cingular, I had no idea that online gaming would not work with Satellite internet, and not sure I was fully given that information. I believe he said there may be a 1 second lag, but that he would be able to play games online....
bdvvdd12
New Member
9 years ago
https://en.wikipedia.org/wiki/Tethering
https://en.wikipedia.org/wiki/MiFi

Tethering uses you cell phone as a modem, but if you don't have a plan for it it can get ridiculous in price.

It may or may not be available in your area, call your cell phone carrier for more information. They can tell you the plans, whats offered, and what would be the cheapest route.
Chris11
Alum
9 years ago
Tonya,

Playing online games is possible, many of our customers do. It is just not recommended for real time twitch based shooters etc. Which if this was talked about during your sales call, should have been mentioned.

- Chris
tonyabernskoett
New Member
9 years ago
This reply was created from a merged topic originally titled HBOgo every 2-5 minutes!!.

I was trying to watch HBOgo last night, throught out the whole show, my interenet stopped and refreshed every 2-5 minutes, now try and watch an hour series with this happening, what do you do?

Forum Discussion

EXTREMELY DISSAPPOINTED, WOULD LIKE A NEW PROVIDER, WILL PAY BUY OUT

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