Forum Discussion

ktautomotive's avatar
ktautomotive
Freshman
3 years ago

H.N Fraud

My internet was set up two months ago 

Beginning was as slow as it is now. 

I was sold and told

"great fast internet that I can stream videos and have my cameras connected to" 

"30gb of satellite data is the same as hundreds of LTEgb Data" 

I was then told my internet is slow because it is winter where I live. 

Now the weather is fine and they have confirmed the satilite is receiving a full signal.

I spoke with 4 different tech support agents on the phone no one could help. 

I spoke with 2 people that said they were managers that sounded like they were in a bar they said they did "different' tests and to call back in a couple days if it didn't solve my issues.

I called back talked to multiple tech support agents again that did the same things and that I had to tell them what was going on again and again and again. 

They then sent a tech to my business. 

They replaced every single piece of hardware and nothing worked to fix it. 

!!!!!!!!!!!!!!!!!!My speed is 0.02mbps Average!!!!!!!!!!!!! testmy.net gives me a download speed of 0.02 mbps with one device connected. 

The tech was here in person and got the exact same problem. 

Hey called tech support once again for me and was on the phone with them for an hour.

They said no one has ever seen this and to wait two hours. 

I then called after I waited a whole 6 hours.

I was sent to 3 different people and after an hour and a half made it to a nice manager that said he was going to wave my cancelation fee

of almost $800 thats along with the $300 visa I was told I would get if I signed up. 

The manager sent me to an account manager that said I had to still pay the $800 

Then he said I needed to go back to tech support AGAIN. 

I talked to three more people after that and was told now I need to wait two days again. 

This is outrageous. 

I have contacted legal counsel and will spend as much money as it takes to make sure I will not have to pay a cancelation fee for 

0.02mbps average speed. 

Ive been lied to hung up on and transferred at least 30 times and everyone acts like they have no idea whats going on and pretends theres nothing they can do to help or that they don't know anyone that can help. 

THIS IS FRAUD. FBI AND BETTER BUSINESS BUREAU WILL NOT STOP RECEIVING PROOF OF FRAUD UNTIL MY INTERNET IS DISCONNECTED AND MY ACCOUNT IS DELETED 

I am a reasonable person and signed up for internet around 40mbps I am getting 0.02 thats 99.98% slower than the customer average. 

I am available anytime of the day or night. 

This is illegal. I signed a contract for a service that I am not receiving. You are going against the contract not me.  

 

 

 

 

B.B.B
Billing
conartists
Early Termination Fee
FBI
fraud
help
illegal
internet
Management
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Are you a business or residential account holder?  EDIT:  It seems you may be a business account holder, since you mention your business. This community is for residential customers only, unfortunately. Business account holders need to contact 800.347.3272, which you may have already done. 

    • ktautomotive's avatar
      ktautomotive
      Freshman
      3 years ago

      Business I have talked to everyone along with multiple "managers" This is 100% truthful and not over exaggerated 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Yeah, I thought you probably would've called the toll-free number already.  Sadly, the reps on this site have limited capabilities when it comes to business accounts; otherwise they might have been able to help.  According to the subscriber agreement for business accounts, dispute resolution is via binding arbitration. The document explains the procedure to follow. 

    • ktautomotive's avatar
      ktautomotive
      Freshman
      3 years ago

      Of course I have already done this. I need help. Dont say im not allowed here. Its the same thing. 

    • ktautomotive's avatar
      ktautomotive
      Freshman
      3 years ago

      Now you are deleting and editing your first comment so it looks like im talking to myself here? I NEED SOMEONE THAT CAN HELP ME 

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        I edited my post because I needed to add information. I didn't delete anything.  Also, I never said you were not allowed here; I said that the reps here have little access to business accounts and that this community is for residential account holders. Your best bet, since you have a grievance with the company, is to follow the grievance procedure listed in the subscriber agreement. 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    The representatives on this site may have some advice to you. They are here during business hours M-F. 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        3 years ago

        No, we aren't reps.  We're longtime HughesNet subscribers and support community members.

         

        BTW, when running your speed tests you should disable multithreaded testing.  Because of the higher latency, multithreaded testing can skew the results considerably.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    We are fellow subscribers. This site is a peer to peer support site, just like other support sites for ISPs and other companies. The reps have the word "Moderator" after their names.

     

    • ktautomotive's avatar
      ktautomotive
      Freshman
      3 years ago

      Oh okay! Well thanks for the info I thought you were reps and I was extra confused. Yeah Ive had to run over 50 tests in the past week. Half multithread on and half off. 

      8 hours of phone calls

      Tech was here for half the day (today) replacing all equipment and troubleshooting with tech support and they could do nothing to help it with just one device the techs device at that connected. 

      It takes 2 and a half minutes to load siriusXM page fully. I have one bar of LTE on an old iphone that I can connect two laptops to and it will load in just under 3 seconds. 

       

      I keep getting told by a manager that they will transfer me to billing to cancel without a fee and then when the person answers 

      they say I need to go back to tech support for more testing. So this loop I have begged many different people to stop putting me on 

      keeps happening. They keep lying and sending me to someone who sends me to someone. 

      So hopefully someone sees this and gets it to the right person. 

      • Remy's avatar
        Remy
        Moderator
        3 years ago

        ktautomotive, 

         

        Thanks for posting and welcome to the community! As previously stated, we aren't able to do much ourselves in regards to business accounts, but I can definitely get you connected with someone who can resolve this for us! I was, however, unable to find the SME account attached to your community profile. Please send a PM to this link with your account number or a phone number tied to the account, so we can take a deeper look into this!

         

        Thanks,

        Remy

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Wow, that's just nuts. I hope the reps here can do something for you, even if it's just connecting to the right person so you can get these issues addressed. Best of luck to you! 

  • Luc77's avatar
    Luc77
    Freshman
    3 years ago

    This false info was given to me as well, my service is crappy and billing is wrong too I am putting a complaint with the railroad commission

    in As well as Better B B . his company needs to be put out of business. They are cheating on ppl. living in the country side. Not even allowed to use their initials