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have not got bill for this month
I have not got the bill for this month. I pay by check and billing summary shows it will be due on the 3/22/2024. I am just wondering why I have not gotten it in the mail? Also I sent remy a reply to...
Yes it appears you already payed for the 1/04 to 1/21 bill on 2/04. Your 2/21 to 3/21 bill has not been paid for yet. What is owed is indeed 75.92 (74.98 plus tax) breakdown is below. Your next billing block generates tomorrow 3/21 to 4/21 and I urge you to pay your 2/21 to 3/21 bill as soon as possible to avoid any possible service interruption. I am unsure as to why you have not received a bill in the mail for this yet but it sounds like something unfortunate may have happen in the postal process. As you know, we became a paperless company for many reasons but one of them was to avoid these uncontrollable scenarios regarding the postal service. While paper billing can provide manual tracking as well as a bigger window for payment, digital payment eliminates these missing invoice in the mail issues. -Damian
We do not bill in advance, we instead allow 30 days from the due date for payment to be received, as checks can take some time in the mail. When looking through your billing history, it actually appears payment for your 2/21 has not been received. I see you made a payment on 2/04 for your Jan bill but your bill for Feb is the one that has not been paid for yet. Did you receive an invoice in the mail for Feb or is that the missing invoice in question? -Damian
Damian, That has to be the one. It shows issued on 2/21/24 end date 3/21/24. I don't know if something changed, Since I signed up for gen 6 on 1/04/24. What is the one that I paid on 02/04/24 for? It looks like my bill for feb should have been less than $71.43 being prorated reversals and other stuff. I thought that is for febuary? I can't make heads or tails from the first bill with gen 6. The installation fee was waved and with all the other stuff is confusing.
100 GB Service Plan-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -49.35
Select Service Plan (74.99 w/ ACH) Monthly Fee 01/21/24 02/21/24 $ 79.99
Select Service Plan (74.99 w/ ACH)-Prorated Monthly Fee 01/04/24 01/21/24 $ 43.87
Promo Service Credit Monthly Credit (6 of 12) 01/21/24 02/21/24 $ -25.00
Equipment Lease Monthly Fee 01/21/24 02/21/24 $ 14.99
Equipment Lease-Prorated Unused Service Reversal 01/04/24 01/21/24 $ -8.22
Equipment Lease-Prorated Monthly Fee 01/04/24 01/21/24 $ 8.22
Lease Upgrade Fee One Time Fee 01/04/24 01/04/24 $ 299.99
Other
Invoice Charge Monthly Fee 12/21/23 01/21/24 $ 5.00
Other Taxes
Equipment Lease Sales Tax State N/A N/A $ -0.51
Equipment Lease Sales Tax State N/A N/A $ 0.51
Equipment Lease Sales Tax State N/A N/A $ 0.94
Total Current Site Charges
$ 370.43
Billing All Sites
369.49
Taxes All Sites
0.94
Total All Sites
370.43
Yes it appears you already payed for the 1/04 to 1/21 bill on 2/04. Your 2/21 to 3/21 bill has not been paid for yet. What is owed is indeed 75.92 (74.98 plus tax) breakdown is below. Your next billing block generates tomorrow 3/21 to 4/21 and I urge you to pay your 2/21 to 3/21 bill as soon as possible to avoid any possible service interruption. I am unsure as to why you have not received a bill in the mail for this yet but it sounds like something unfortunate may have happen in the postal process. As you know, we became a paperless company for many reasons but one of them was to avoid these uncontrollable scenarios regarding the postal service. While paper billing can provide manual tracking as well as a bigger window for payment, digital payment eliminates these missing invoice in the mail issues. -Damian
