In tired of hughes net and the terrible service that is offered. Everytime I speak to a rep it is something newvthat I have to do to solve their problem . I have found the solution. I have contacted 2 class action lawyers that are willing to take my case ( They looked at the last Class Action that Hughes net went through). I've been very patient with the service and only getting the run around. If didn't know , there was already a class action against Hughes net about the service that they provide. If you live in Georgia please let me know and we can talk if you would like to be apart of this. I just feel that we have to do something about this, if they don't care then we we fight them.

Vicente,Thanks for the post and welcome to the community. I'm sure we can fix some if not all of the issues you are having with your service. Help us identify your account so we can investigate.Do you have a recent support case number, an account number or your modem serial number to start off? -Warren

Hello, My health won't let me help you but you are on the right track. This is the only way to get these people to work with you. I applaud your will to fight to get this resolved. My problem is from installation I am sure. I have tried to talk to them about it and nobody will pay attention and I get upset and end up very sick from the stress. So I had no choice but to get internet service some where else. So I am stuck paying 2 internet bills a month. But I can;t fight any longer with them. They won the battle with me and they get away with taking my money and not fixing the problem. I will sure be here watching and cheering you all along. This is a company that is using customer money for research and development. They are charging us full price while they develop their product. It is very unfair and I am quite sure the Federal Trade Commission could be of help if enough complaints were lodged against them. It would take a massive call into their offices to get them to move , but once they do make a move the have the DOJ behind them. These people have a nasty habit of adding stuff to your bill if you are not careful. Be careful as you go against them to watch your bills. They have charges for everything. You have to be aware that they charge people to come out even if it is to check on the installation. Sometime mine would work then I would go long periods with nothing. Then there are people watching what you write and asking questions. But in 18 months I can cancel my service and not have to ever deal with them again. I guess I should be thankful that it's not longer. There is also people on this forum that have mush worse problems than I do. Doesn't it seem that they (Hughes Net) would want to cultivate long term customers , through customer service. Mean while again I wish you all the luck in the world. One last note: someone from Hughes Net told me once that they were part of or a spin off of Hugh's Aviation or Hughes Tool. Well I have read a lot about Howard Hughes he was not a man to do stuff half way. Every thing he did, he did 1st class . I don't believe that Mr Hughes would be proud of this company using his name. Just my opinion.

Summerskies, Thanks for your reply here. We want to make sure the posts fit the description of the issue here on the community. With the respect of this post, please keep your concerns updated on the post you have originally created on community. That way, we can track updates to the appropriate post. Please check your original post, as an update has been posted there. We appreciate your cooperation and patience. - Warren

Well people for me its not about the money. Its about getting what you pay for without excuses. I should not have to call a rep 2 to 3 times a month. At some point you get tired and Im at the point of being tired. Sometimes if you want results you have to go further than just a phone call. If your just satisfied with things as they are then that's fine, but I believe in good customer services. If I ran my business the way they do I would not have one. We as customers of Hughes net deserve the service that we were told that we would be getting at the start, not someone that calls them self a tech because he reads from a sheet of paper or a scene with instruction on what to do about a problem anstartn tells me at the end of the problem that I need a higher priced package. This is after I have explained to them about what I wanted from the start.

This is a company that is using customer money for research and development. They are charging us full price while they develop their product.Guess you didn't know every company uses customers money for research and development. How do you think technology progresses?You have to be aware that they charge people to come out even if it is to check on the installationIf you was an installer and had to drive two hours to a resident (note, installers are contractors, paid per visit, NOT by the hour, nor mile), would you take that trip and only make $65 while spending $40 in fuel? This is why truck rolls are charged unless it happens to be an issue within the warranty period of the last visit. Well I have read a lot about Howard Hughes he was not a man to do stuff half way. Every thing he did, he did 1st class . I don't believe that Mr Hughes would be proud of this company using his name. Just my opinion. Actually, M/A-Com Telecommunication was bought by Hughes Aircraft, which was owned by General Motors at the time, because Howard Hughes had died, then there was a sell off or two, a few new companies created, and so on. In a way, it's just a company name that has been re-purposed over the decades, and is now owned by Echostar. Much in the same way that Nintendo has changed over the last 100+ years. Starts as one thing, and eventually evolves into something entirely different, yet keep the same name for simplicity sake.As for the class-action lawsuit, the lawyer will end up with 90% of the money, and each individual client (winnings are split, that $2.5 Million or what ever, well, imagine splitting that between millions of current and past customers) would get $10 to $20 tops if Hughes did lose, sadly Class Action suits do nothing more than pad lawyers pockets. But I do wish you good luck. Your best bet is electing proper senators, and push them to vote in the interest of people for once.

hughes+net clas action in Georgia | Hughesnet Community

Summerskies
New Member
10 years ago
Warren, I'm still waiting on a call from you or a rep tool. Thanks.
crazy for getti
New Member
10 years ago
thank you for your comment. I originally wrote to Vincente to wish him luck on his attempts to get attention drawn to his problem. I have been on this forum for a few months, I have not been Vulgar or nasty. As I stated earlier I have use 60 to 70 % of the time. My biggest problem is that when you try to reason with Hughes net you get no where. The people can not speak very good English and I can speak what ever they are speaking. It is frustrating. However I don't have near the problem that some here have. I think your efforts would be better served talking to people like Vincente rather than me. So with that in mind I will decide to settle on paying 2 internet bills until my 2 years is up. The point I want to make and I haven't got it across is repeat business. People that continue . I have had the same TV service for 13 years, the same internet with my old company 7 years. Telephone since 1996 with the same company. Had I been able to get things worked out I would have been with Hughes net many years. I am going to take my 60 ot 70 % and go so as not to seem vulgar and /or Nasty. Again I leave with one thing I have only heard and read that people only want one thing and that is what they are paying for. They should not have to spend valuable time on several web sites and on the phone trying to fix what should have already been fixed. I don't think anyone wants any law suits but if they talk about things they hope they get attention of people in the management at Hughes net. As a rule people don't like law suits. Thank you for the opportunity to make my last post to this.
Christopher San
New Member
10 years ago
Vicente, you would have better response , in this section , than over the phone , the community forum and better results from here and from the Hughes-Net support Team , to help you quicker and faster and, or routed to the right people, and a whole lot less stress too !
Warren
Alum
10 years ago
Vicente,

Thanks for your reply. We truly understand your frustration and we are sorry for the poor experiences you have had over the phone.

We want to opportunity to address your concern, but we need to identify your account. Can you please post one of the following - a recent case number, full name of the account holder, or serial number of your modem so that we may look into this?

- Warren

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