Forum Discussion
Hughesnet payment policies and service.
Hughesnet needs to packup and burn down their system. Representative 581437 said he would fix the hughesnet nag screen. It would take about 30 min. to fix the problem. It has been 4 hours and the ...
Good morning butchbolt,
I see it's your first post here, so welcome to the community! I can understand that can be frustrating, we would like to address your concerns. I pulled up your account to review what happened. Under normal circumstances, the agent's unlocking of your account would have gone through as they explained, but something seems to have triggered our system to not see your payment. So currently, you still have a balance on your account. Did you change credit cards or something? We would like to get this straightened out for you so please expect a phone call from us today.
Thanks,
Liz
I see it's your first post here, so welcome to the community! I can understand that can be frustrating, we would like to address your concerns. I pulled up your account to review what happened. Under normal circumstances, the agent's unlocking of your account would have gone through as they explained, but something seems to have triggered our system to not see your payment. So currently, you still have a balance on your account. Did you change credit cards or something? We would like to get this straightened out for you so please expect a phone call from us today.
Thanks,
Liz
