replyed
shadowwalker.20,
Thanks for reaching out! We're sorry to hear you haven't been receiving your paper invoices. For the months of February and March, there were delays experienced regarding invoices, which caused some customers to not receive them. The issue should be resolved, as I'd expect to receive your May bill shortly. In the meantime, you're able to view and download your bill online at my.hughesnet.com! Please let us know if the issue continues, as you should receive your next month's bill as per normal.
In regards to a rebate, you would need to access and fill out your rebate forms at http://hughesnetrebates.com.
Thanks,
Remy
Thanks Remmy for the quick reply. I still did not get a invoice for april. Also I see nothing about the rebate on bills. Or the credits starting over when I got gen 6. I am sure the phone rep said I would get both. For getting a new contract for 2 years. I asked on here about that when I did not get a invoice before. I thought someone was going to look into that? And review my call with the rep when I got gen 6 set up for install. I never heard back on that. maybe because I accepted reply about my bill. Thanks Shadowwalker.2015
shadowwalker.20,
Your account was not signed up under any rebates, from what I'm able to see. If you'd like, I can have a request put in for a review of the call, to see if a rebate was discussed!
Thanks,
Remy
Yes thanks Remmy. Also about the $25.00 per month savings that was offered. Shadowwalker.2015
