Forum Discussion

shadowwalker.20's avatar
shadowwalker.20
Sophomore
7 months ago

no bill for last month or for this month yet

Hi, I have not recieved a bill for last month or if i paid it it was not taken off of bill. Or this month as of yet by mail. This is the second time in a couple of months. It seems to have started af...
Liz
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Remmy
shadowwalker.20's avatar
shadowwalker.20
Sophomore
 

late billing being mailed out to me

 I paid for 3/21/2024 by credit card. I mailed another bill that you got on 4/05/2024. I just got a bill a couple of days ago for issue date 4/21/2024 and just mailed it the next day or so. So right now I have no idea what I owe or don't owe. I think that when you get payment for the 4/21/2024 date. I should  just owe for billing period 5/21/2024. Untill the next billing period of 6/21/2024 It looks like to me that your billing department is a month late at sending bills still. I just got the e-mail to day. Also what about reviewing the installation phone call about rebate and discounts per month. That you asked if I wanted done and I replyed yes. This e-mail makes it sound that I am a deadbeat that don't pay bills on time. It is hard to do If I don't get a bill in mail. As stated before I have never missed a bill on my part since I started back in 2015. Unless I did not get a bill in mail. Thank you, Herbert Cook
Valued Customer,

We have been unable to collect payment on your account.  Please make a payment online now at myhughesnet.com to avoid an interruption of your internet service. Special payment options are available. Call Hughesnet® at 800-858-8140.

Thank you for being a valued Hughesnet customer.
 
 
GabeU's avatar
GabeU
Distinguished Professor IV
7 months ago

Keep in mind that, unless sending a paper check or money order is the only option, you can still log into your account at any time, check your current billing, and make an electronic payment. You can do it with a credit card, debit card or e-check. Having paper billing doesn't mean you can't make your payment online. You can set up reminders as well, for which an email is sent every month. During my entire 16+ years with DirecWay/HughesNet I had paper billing, never signing up for automatic billing, yet I paid online from the very beginning, never once sending a payment through the mail.

 

It's just a thought.