Forum Discussion
Over charged
If y'all don't get my bill explained in plain English not some broken language person trying to convince me they explained my problem then I will have to search for some one else to provide my service...
Hello Rantsn,
I can understand why you feel frustrated by this and I hope that I can provide you a resolution to your concerns. The first thing I am going to do is locate your account and review the bill you mention to see what these charges are for. If there is a discrepancy in the quote vs your actual bill, I can request a sales call review (if you ordered over the phone).
In the meantime, all customers are able to review their HughesNet bill through a couple of online methods:
1. At the top of this page, place your mouse over "My Account" and click on "My bill" (alternatively, click on My Account and scroll down to Billing Detail Information)
2. Through the free HughesNet mobile app
I will go ahead and get started on the above and give you some insight on what those charges are for.
Thank you
Amanda
