Forum Discussion
Over charged
If y'all don't get my bill explained in plain English not some broken language person trying to convince me they explained my problem then I will have to search for some one else to provide my service...
Hi Rantsn
After reviewing your bill, the reason it is higher than expected is best explained this way...
HughesNet does "forward billing" meaning we will bill you for the upcoming month in advance. Essentially if you pay your bill on the billing date, your service will be active until the next billing date. Kind of like a pre-paid phone.
You got installed on January 20th, so your billing date is the 20th of every month.
Jan 20 -> Feb 20
Service Plan = $79.99
Hardware Lease = $9.99
+Taxes
---------------------------------
Feb 20 -> Mar 20
Service Plan = $79.99
Hardware Lease = $9.99
+Taxes
On February 20th we billed you for the services received between Jan - > Feb, and then your normal billing cycle for Feb->Mar which included your promotional discounts, credit for the original 20GB plan you signed up for (which was upgraded to the 30GB plan on your install date) and taxes.
Your bill on March 20th will the normal $79.99+9.99(lease)+taxes, considering there are no services added on, upgrades/downgrades or tokens purchased between now and then.
I hope I was able to explain this a bit better. Please let me know if you have any other questions or concerns.
Thank you,
Amanda
Hi Rantsn
When I looked into this last week it appeared that we applied the first month as a credit to your last bill to ensure that you weren't paying the first month all over again - which is why the bill you received was $120 and not $180. I will double check it today to make sure the appropriate credits were applied.
Thank you
Amanda
