Forum Discussion
Poor Billing Practices and customer service
I have never in my life dealt with a company that withdraws the payment from your account on the day they send you your bill, which clearly states the due date is 10 days later, leaving you no time to...
Hi Deb,
We appreciate the feedback and your post regarding the concern. I did verify your case number regarding your overdraft fees on 7/2, that the retention credit was given at that time.
To all, we will continue to investigate each case individually regardless of issue, and apologize for any miscommunication. The billing protocol has been put in place for accountability for each customer transaction and service HughesNet provides for it's customers.
If you feel that there is a discrepancy with the billing amount, please call Customer Care to dispute: 866-347-3292.
Please let us know if there are any other additional concerns you might have.
- Warren
We appreciate the feedback and your post regarding the concern. I did verify your case number regarding your overdraft fees on 7/2, that the retention credit was given at that time.
To all, we will continue to investigate each case individually regardless of issue, and apologize for any miscommunication. The billing protocol has been put in place for accountability for each customer transaction and service HughesNet provides for it's customers.
If you feel that there is a discrepancy with the billing amount, please call Customer Care to dispute: 866-347-3292.
Please let us know if there are any other additional concerns you might have.
- Warren
