Poor Billing Practices and customer service
I have never in my life dealt with a company that withdraws the payment from your account on the day they send you your bill, which clearly states the due date is 10 days later, leaving you no time to...
Forum Discussion
Yes I found all that out AFTER I had my account overdrawn. your people do not explain these things to the customer when they call. The first person said "we will debit your account on the 11th for your next bill, no problem" She never said my account would be prorated nor did she tell me it would be another month before this happened, hence the second overdraft.
But the main thing is I NEVER signed up for automatic payments. I was never asked and I did not authorize it. And the other thing that is not right is the salesman that I spoke with when I signed up never said that the account would be debited when the bill was issued. Your bills have an issue date and a due date, That is the day the bill is due to avoid late charges, we should have that 10 days to view the bill and contact customer service for an explanation if we are not happy with it.
No matter how you slice it up its still poor billing practices.
But the main thing is I NEVER signed up for automatic payments. I was never asked and I did not authorize it. And the other thing that is not right is the salesman that I spoke with when I signed up never said that the account would be debited when the bill was issued. Your bills have an issue date and a due date, That is the day the bill is due to avoid late charges, we should have that 10 days to view the bill and contact customer service for an explanation if we are not happy with it.
No matter how you slice it up its still poor billing practices.
