Forum Discussion
Raised pricing after 5 months...
So I signed up at the end of March with Gen4. Speeds were less than 1mbps and tech support tried for a few days to solve the problem and could not. So I was told if I stay they would upgrade me to Ge...
Thank you for your reply and time, I really appreciate it...Have a good weekend sir...
Hi matti,
I see you're new here, so welcome to the community! Thanks for posting. I've pulled up your account and started investigating. I do see the initial case notes (case #103272428) where the agent offered several discounts to get your bill down to around $70. Please allow me some time to review the rest of your case and billing history to see what happened.
Your patience and understanding are much appreciated.
