Data Plan upgrade delays
On Dec. 13th I clicked "Change Plan" to upgrade from 15 GB to 50GB plan. I did this after I called to confirm that this would NOT require a new "commitment" as we are done our 2 year commitment. I ca...
Forum Discussion
Remy: This is just getting worse. Yesterday, I was so frustrated I purchased a data token. Today [Friday] I got an email confirming the purchase however there is no indication on my online account.There is also no evidence of the "complimentary" token you mention. Plus the upgrade is still not showing and now there are all these charges and credits on my bill. It has now been a full week and the situation is getting worse instead of being fixed.
FordGuy,
Thanks for following up! It seems the token purchase went through, and the token data was successfully added to your account. The token data has since been used. A representative again attempted to contact the phone number on file, and left a voice message. Please send us a private message here with the correct phone number to call: https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
Remy: the link did not open. Are you sure you all are dealing with the correct account? as the phone number is shown in the profile. I am not receiving any phone messages. When was the Data Token Data applied? I have been checking my online account often and saw no indication it had been applied let alone used. What about the upgrade Data? and the strange bills and credits on my bill?
