JMH3 wrote:Here's an update to my problem. Apparently my initial installation was not done correctly and my equipment was not properly reporting my bandwidth usage so I was misled into thinking I would only need 20GB and changed my plan.
Keep in mind that, during your first twenty days the service is in what's known as a "relaxed bandwidth state", meaning that your data allotment is continually reset during this time. It's basically like having unlimited data during these twenty days. After those initial twenty days your service reverts to its normal state, meaning your data starts being counted. So, during your first month, your monthly data allotment is only used during the last ten or eleven days.
HughesNet does this as a courtesy. It is to allow new subscribers to bring their devices to current without it affecting what would be their normal monthly data allotment. The "relaxed bandwidth state" is explained in the Welcome email sent by HughesNet.
This is done for all new subscribers. It's not due to faulty equipment.
Hello,
Thanks for the reply.
Perhaps the retailer should explain the service better? Yes, that would be good, or perhaps the 2 techs that came out?
So now I am going to be paying $40 +/- more per month because of this?
My response was only concerning the data usage discrepancy, not the pricing issue. I believe Brooke sent you a PM regarding the pricing issue. On the upper right of the page there is an envelope. That envelope should have a red number over it. Click on that envelope, then click the title of the PM Brooke sent you to open it fully. You can then reply to her through PM if you need to.
Billing issues, such as this, are usually discussed through PM so that it's kept private.
You should see something similar to the following on the upper right of the page...
Hi,
Yes, I have been in contact with her. I still don't know why there was a service call put in and the second tech came out like 27 days after the initial installation. I didn't call in with an issue.
Thanks
Hi JMH3, thanks for your patience.
I'm still investigating the sales call review, it's currently pending, so I'm waiting to hear back.
To answer your inquiry about the second tech, I did find out that we noticed on our end that your site needed attention, so we wanted to get that taken care of for you.
I will message you privately again once I hear updates.
-Brooke
