My response was only concerning the data usage discrepancy, not the pricing issue. I believe Brooke sent you a PM regarding the pricing issue. On the upper right of the page there is an envelope. That envelope should have a red number over it. Click on that envelope, then click the title of the PM Brooke sent you to open it fully. You can then reply to her through PM if you need to.
Billing issues, such as this, are usually discussed through PM so that it's kept private.
You should see something similar to the following on the upper right of the page...
Hi,
Yes, I have been in contact with her. I still don't know why there was a service call put in and the second tech came out like 27 days after the initial installation. I didn't call in with an issue.
Thanks
Hi JMH3, thanks for your patience.
I'm still investigating the sales call review, it's currently pending, so I'm waiting to hear back.
To answer your inquiry about the second tech, I did find out that we noticed on our end that your site needed attention, so we wanted to get that taken care of for you.
I will message you privately again once I hear updates.
-Brooke
Hi Brooke,
I appreciate your help.
Thanks!
Hi,
That's the thing, it was working fine, we didn't call and when the Tech came he had no idea why he was sent out.
But just after that, BOOM! All of a sudden it starts showing the REAL usage on the meter.
JMH3 wrote:Hi,
That's the thing, it was working fine, we didn't call and when the Tech came he had no idea why he was sent out.
But just after that, BOOM! All of a sudden it starts showing the REAL usage on the meter.
I worked for the local CableCo in my area, I would have had a hard time explaining some anomally type of thing like this to my customers, just sayin'
You would have a hard time explaining it because it was nothing more than coincidence. There is NOTHING that a rep can mis-install or that can go wrong with your installation that can cause your data to be reported incorrectly, nor anything concerning it that can be fixed by a tech visit. The visit and your seeing your data usage reported in the Usage Meter, and online, are nothing but pure coincidence, and the data reporting issue was due to the aforementioned 20 day relaxed bandwidth period.
JMH3 wrote:Gabe,
Your are no help. You post the same things all over the place and treat everyone like we are toddlers.
Not impressed, sorry.
Don't take your anger at HughesNet out on me. My first two posts were simply giving you information, with the first explaining why you saw what you did with the data reporting and the second explaining how to read a PM. And with the first part of this reply having to explain the data reporting again, because you simply don't get it. But, what do I know? Evidently not as much about HughesNet as you.
But, with that said, I'm done. I reserve my help for those who actually appreciate the help and advice I give them and for those who don't direct their anger at the wrong people. I don't give of my time to help those who respond the way you do.
