JMH3 wrote:Hi,
That's the thing, it was working fine, we didn't call and when the Tech came he had no idea why he was sent out.
But just after that, BOOM! All of a sudden it starts showing the REAL usage on the meter.
I worked for the local CableCo in my area, I would have had a hard time explaining some anomally type of thing like this to my customers, just sayin'
You would have a hard time explaining it because it was nothing more than coincidence. There is NOTHING that a rep can mis-install or that can go wrong with your installation that can cause your data to be reported incorrectly, nor anything concerning it that can be fixed by a tech visit. The visit and your seeing your data usage reported in the Usage Meter, and online, are nothing but pure coincidence, and the data reporting issue was due to the aforementioned 20 day relaxed bandwidth period.
JMH3 wrote:Gabe,
Your are no help. You post the same things all over the place and treat everyone like we are toddlers.
Not impressed, sorry.
Don't take your anger at HughesNet out on me. My first two posts were simply giving you information, with the first explaining why you saw what you did with the data reporting and the second explaining how to read a PM. And with the first part of this reply having to explain the data reporting again, because you simply don't get it. But, what do I know? Evidently not as much about HughesNet as you.
But, with that said, I'm done. I reserve my help for those who actually appreciate the help and advice I give them and for those who don't direct their anger at the wrong people. I don't give of my time to help those who respond the way you do.
I'm sorry for being rude to you personally.
Yes, I am angry about this situation and being moved off of the special pricing I was on, it doesn't seem fair to me and I really don't want to pay an additional $50 more a month than what I signed up for. I went and spoke to the retailer I signed up with and they basically blew me off.
Again, I should not have acted that way towards you.
JMH3, Brooke is working with you, reviewing your account and your sales call. I hope she can find an acceptable solution for you. Hang in there.
Thanks for the update!
I'm just going by Brooke's posts (especially this one) -- I'm not a Hughesnet employee. I just know from experience that it can take a while for them to track down all the loose ends and figure out what's going on, especially in cases that are not straightforward. I hope everything is resolved soon. Make sure to check your private messages for updates from Brooke. You also have the option of messaging her and asking for updates.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Hello JMH3,
I can understand, it's frustrating to us as well when we are are waiting on updates. As soon as I know more, I'll be in touch with you as quickly as possible.
I appreciate your patience, and like maratsade said, hang in there! We'll get this sorted out for you. :)
-Brooke
Thanks Brooke!
