Forum Discussion

JMH3's avatar
JMH3
Freshman
7 years ago

Retailer told me I would get the 50GB for $99.99 for 24 months

Hi All,    When I signed up the Retailer told me I would get the 50GB for $99.99 for 24 months, I have the ad flyer he gave me. I was billed yesterday as shown below. What's going on here?  TIA ...
My account and billing
maratsade's avatar
maratsade
Distinguished Professor IV

JMH3, Brooke is working with you, reviewing your account and your sales call.  I hope she can find an acceptable solution for you. Hang in there.

JMH3's avatar
JMH3
Freshman
7 years ago

Thanks for the update!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    I'm just going by Brooke's posts (especially this one) -- I'm not a Hughesnet employee.   I just know from experience that it can take a while for them to track down all the loose ends and figure out what's going on, especially in cases that are not straightforward.  I hope everything is resolved soon.  Make sure to check your private messages for updates from Brooke.  You also have the option of messaging her and asking for updates. 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

  • Brooke's avatar
    Brooke
    Alum
    7 years ago

    Hello JMH3, 

     

    I can understand, it's frustrating to us as well when we are are waiting on updates. As soon as I know more, I'll be in touch with you as quickly as possible.

     

    I appreciate your patience, and like maratsade said, hang in there! We'll get this sorted out for you. :)

     

    -Brooke

  • JMH3's avatar
    JMH3
    Freshman
    7 years ago

    Thanks Brooke!