Hi Jon,
I investigated further for you and see that although you ordered via a DirecTV source, your HughesNet bill is separate from your DirecTV bill. Your case notes from your latest calls with us indicated you weren't able to access your HughesNet bills online, is that still the case?
If you would like to view or pay your bill, please log into the Support Center:http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill If you want to see a breakdown of your bill, open the bill and click the "View Site Details" link in the bottom left corner:
If you're seeing an error at any point, please let me know what the error is, and when it pops up. Providing a screenshot in this case would be helpful.
Your cooperation, patience, and understanding are much appreciated.