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d4s57vw's avatar
d4s57vw
New Poster
8 years ago

The phone rep was misleading. Should I cancel the upgrade?

Called to cancel service last night, but the sales rep told me about GEN5 and It sounded pretty promising. I guess I should know better because I asked her if the 25Mbps down and 3Mbps up were guaran...
  • Liz's avatar
    8 years ago

    Hi d4s57vw,

     

    Welcome to the community and thank you for posting. I'd like to help so I've pulled up your account to investigate. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.