Forum Discussion

arielgipson96's avatar
arielgipson96
Freshman
4 years ago

Unable to upgrade or apply EBB benefits

So I cannot see my bill, I don't know why there is a hold on my account, but customer service is receiving an account error that won't allow my EBB benefits to be reapplied after over a week of fixin...
arielgipson96's avatar
arielgipson96
Freshman

I wasn't really looking to upgrade my account with optional services, I was just going through the portal and looking at things while they were talking on the phone with me and when I happened to click Hughes Net voice, all of a sudden I was ineligible for any type of upgraded services, this only happened after my benefits were illegally transferred

maratsade's avatar
maratsade
Distinguished Professor IV
4 years ago

What a big mess. I hope the reps can fix this for you, or tell you what steps you need to take. 

  • arielgipson96's avatar
    arielgipson96
    Freshman
    4 years ago

    Honestly at this point if they make ME do anything more without them doing some leg work I'm just gonna cancel the services and say sc*w it

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Good morning arielgipson96,

       

      Thanks for this update. According to the last case note on your account, the option to add EBB was not there when you called in to have it re-applied. I'm verifying with our folks internally as to why this is, and if we can restore that option so that you can get EBB transferred back. I'll post back once I have any news.

       

      -Liz

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Good morning arielgipson96,

       

      I see our executive customer care folks are taking care of you now. Our other internal teams are working to address this EBB issue for you. The ECC rep handling your case should keep you updated moving forward.

       

      Thanks,

      Liz