Unethical bundle promises

Question

When we signed up for hughesnet, we also signed up for directtv and were promised a discount on our bill from hughesnet. The promised discount should bring our bill to $67 according to our original agent we signed up with. Discount has not been applied to account, and I have called 5 times and emailed twice about it and was promised by a supervisor last month that she had it fixed, would take care of the first month bill and would apply it to our bill for our entire 24 month contract. Get our bill this month-no discount and twice the price. I called again and got another agent who says that there is no mention of honoring the bundled discount, no directtv discount whatsoever, and that to apologize for our bill being $30 more a month than it is supposed to be, she can apply a $10 credit for 3 months. Because that TOTALLY makes up for the $30 per month difference in the price we agreed on and signed up with.

maratsade · Answer

It's very possible that the bundle was offered by a marketeer and not by either company -- the OP should go back to that marketeer and complain to them.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

BirdDog · Answer

Have to agree, sure sounds like complaint should be with whatever company offered the bundle, not HughesNet directly. Most one of the mods here might be able to do is check into the reseller to see if they are an authorized sales outlet and investigate their practices. Would need to know who sold the bundle.

Also being a third party seller their may be no recording of the sales call and then becomes a "he said, she said" situation.

MarkJFine · Answer

I could be wrong, but I don't see where HughesNet offers a bundle with DirecTV. At least there's nothing on the optional services page.

That said, there's a lot going the other way around: DirecTV (and other less scrupulous fly-by-night marketeers I might add) offers several internet bundles. One of those happens to be with HughesNet.

So it begs the question: If you really first signed with a TV provider that offered a bundle with HughesNet, how would HughesNet know unless that company told them? Wouldn't your problem therefore be with the satellite TV company and not HughesNet?

maratsade · Answer

A lot of these posts that throw around terms such as "unethical" and "fraud" show considerable ignorance on the part of the poster: ignorance of industry standards and industry regulation, for example, and often even ignorance about the meaning of the very terms they're using.&nbsp; It may be that for these people false accusations are more comfortable and easier than self-responsibility.&nbsp; Interestingly, they do not seem to realise how unethical their own behaviour is.&nbsp;&nbsp;

MarkJFine · Answer

In any event, this is the second time in two days where people have misused and/or misdirected the term 'unethical', automatically blaming HughesNet for something it likely has no control over.&nbsp;Back in the old days there would be serious repercussions for false accusations such as these. Apparently people just don't care about due diligence and properly laying any associated blame. Just as long as they eventually get the result they're looking for.

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