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Gwalk900's avatar
Gwalk900
Honorary Alumnus
9 years ago

View/Pay Bill without log another victim of SC upgrade

It seems that the view/pay without log is another victim of the latest upgrade.

I choose to pay my bill early in the form of a direct debit as a "advance payment".

It seems that this is no longer an option.

I did go to the old customercare.myhughesnet.com and was able to do it from there.

I can't say that this latest upgrade was a step forward.



Billing

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  • Liz's avatar
    Liz
    Moderator
    9 years ago
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    Got word back that the advance payment feature should be released during the latter half of this month. *fingers crossed*

    -Liz
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago
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    Hmm.  I wonder if I could still make an online payment through the old page.  It's worth a try.  The worst that could happen is it just says the payment won't go through like on the regular page.  
  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    9 years ago
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    Taxes not collected in the state of Michigan.

    Gabe , just be careful to remove the check mark that opts you into auto deductions for future payments. I will have posted a screenshot of that in an earlier post above.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago
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    Gwalk, I used to use that site to pay my bill, and had only started using the newer site recently.  I always made darn sure that the box wasn't checked.  Actually, though, I kind of wish I could check that box now, as I'd rather be able to start using automatic billing, but we know how that went with my card.  Ugh.  

    They're being very helpful, though, in no longer charging me an invoice fee (thank you again, Liz) due to it not really being my fault that I can't use automatic billing.  
     
    I don't think using the old site will make any difference and I'll still have to call to make a payment (I HATE giving CC info over the phone), but I'll give it a try when my bill is generated on the 4th.  
     
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago
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    It worked!!!!  So the old site will still accept my CC for manual payment, but the new site will not due to the type of card it is.  Crazy.  At least now I know I can still make my payment online...for now, anyway.  

    It's interesting to note, though, that the first payment that would not work was the first one I ever attempted to make using the new site, which was in December.  I should have tried the old site again in January, but I stuck with the new one, and, of course, it didn't work.

    I hope they leave the old site up for a while so I can continue making manual online payments.  I HATED giving my CC info over the phone.  It's too risky.  You never know if the person you are talking to is someone you can truly trust and they won't write down your CC info to make a few little purchases of their own, especially when they are in a country halfway around the world.  That's nothing against the people of the Philippines, but only the realities of today's world.

    I feel much more secure knowing that I can make online payments again.  
           
  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    9 years ago
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    I hear ya Gabe.

    The only real issue I have had with Hughesnet in over 12 years was billing related. It took ECC to get it resolved so the Billing Department holds a special place in m heart.

    If I found myself unable to process one-time only direct debit payments I would likely end my Hughes service and go with the poor DSL Frontier service that is available.

    It was my personal experience that having banking.credit info on file or giving out that data over the phone leads to a very difficult situation.

    That is my point of concern over not being able to process an advance payment under the "new and improved" pay site.


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It seems that the view/pay without log is another victim of the latest upgrade.

I choose to pay my bill early in the form of a direct debit as a \"advance payment\".

It seems that this is no longer an option.

I did go to the old customercare.myhughesnet.com and was able to do it from there.

I can't say that this latest upgrade was a step forward.



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It seems that the view/pay without log is another victim of the latest upgrade.

I choose to pay my bill early in the form of a direct debit as a \"advance payment\".

It seems that this is no longer an option.

I did go to the old customercare.myhughesnet.com and was able to do it from there.

I can't say that this latest upgrade was a step forward.



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-Liz","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-01T23:27:00.000-05:00","lastPublishTime":"2017-02-01T23:27:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6422},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:21479/message:21510","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"154","rawBody":"Got word back that the advance payment feature should be released during the latter half of this month. *fingers crossed*

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Spoke too soon. ETA not finalized. 

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 ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"217","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-02T00:01:00.000-05:00","lastPublishTime":"2017-02-02T00:01:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6425},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:21479/message:21513","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"217","rawBody":"Hmm.  I wonder if I could still make an online payment through the old page.  It's worth a try.  The worst that could happen is it just says the payment won't go through like on the regular page.  ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:21513_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:21514":{"__typename":"ModerationData","id":"moderation_data:21514","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:21514":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13420"},"id":"message:21514","revisionNum":1,"uid":21514,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:21479"},"conversation":{"__ref":"Conversation:conversation:21479"},"subject":"Re: View/Pay Bill without log another victim of SC upgrade","moderationData":{"__ref":"ModerationData:moderation_data:21514"},"body":"Taxes not collected in the state of Michigan.

Gabe , just be careful to remove the check mark that opts you into auto deductions for future payments. I will have posted a screenshot of that in an earlier post above.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-02T00:32:00.000-05:00","lastPublishTime":"2017-02-02T00:32:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6420},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:21479/message:21514","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"230","rawBody":"Taxes not collected in the state of Michigan.

Gabe , just be careful to remove the check mark that opts you into auto deductions for future payments. I will have posted a screenshot of that in an earlier post above.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:21514_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:21515":{"__typename":"ModerationData","id":"moderation_data:21515","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:21515":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13420"},"id":"message:21515","revisionNum":1,"uid":21515,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:21479"},"conversation":{"__ref":"Conversation:conversation:21479"},"subject":"Re: View/Pay Bill without log another victim of SC upgrade","moderationData":{"__ref":"ModerationData:moderation_data:21515"},"body":"Thanks Liz.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"11","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-02T00:33:00.000-05:00","lastPublishTime":"2017-02-02T00:33:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6420},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:21479/message:21515","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"11","rawBody":"Thanks Liz.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:21515_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:21516":{"__typename":"ModerationData","id":"moderation_data:21516","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:21516":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:21516","revisionNum":1,"uid":21516,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:21479"},"conversation":{"__ref":"Conversation:conversation:21479"},"subject":"Re: View/Pay Bill without log another victim of SC upgrade","moderationData":{"__ref":"ModerationData:moderation_data:21516"},"body":"Gwalk, I used to use that site to pay my bill, and had only started using the newer site recently.  I always made darn sure that the box wasn't checked.  Actually, though, I kind of wish I could check that box now, as I'd rather be able to start using automatic billing, but we know how that went with my card.  Ugh.  

They're being very helpful, though, in no longer charging me an invoice fee (thank you again, Liz) due to it not really being my fault that I can't use automatic billing.  
 
I don't think using the old site will make any difference and I'll still have to call to make a payment (I HATE giving CC info over the phone), but I'll give it a try when my bill is generated on the 4th.  
 ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-02T00:54:00.000-05:00","lastPublishTime":"2017-02-02T00:54:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6423},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:21479/message:21516","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"768","rawBody":"Gwalk, I used to use that site to pay my bill, and had only started using the newer site recently.  I always made darn sure that the box wasn't checked.  Actually, though, I kind of wish I could check that box now, as I'd rather be able to start using automatic billing, but we know how that went with my card.  Ugh.  

They're being very helpful, though, in no longer charging me an invoice fee (thank you again, Liz) due to it not really being my fault that I can't use automatic billing.  
 
I don't think using the old site will make any difference and I'll still have to call to make a payment (I HATE giving CC info over the phone), but I'll give it a try when my bill is generated on the 4th.  
 ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:21516_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:21517":{"__typename":"ModerationData","id":"moderation_data:21517","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:21517":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:21517","revisionNum":1,"uid":21517,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:21479"},"conversation":{"__ref":"Conversation:conversation:21479"},"subject":"Re: View/Pay Bill without log another victim of SC upgrade","moderationData":{"__ref":"ModerationData:moderation_data:21517"},"body":"It worked!!!!  So the old site will still accept my CC for manual payment, but the new site will not due to the type of card it is.  Crazy.  At least now I know I can still make my payment online...for now, anyway.  

It's interesting to note, though, that the first payment that would not work was the first one I ever attempted to make using the new site, which was in December.  I should have tried the old site again in January, but I stuck with the new one, and, of course, it didn't work.

I hope they leave the old site up for a while so I can continue making manual online payments.  I HATED giving my CC info over the phone.  It's too risky.  You never know if the person you are talking to is someone you can truly trust and they won't write down your CC info to make a few little purchases of their own, especially when they are in a country halfway around the world.  That's nothing against the people of the Philippines, but only the realities of today's world.

I feel much more secure knowing that I can make online payments again.  
       ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-05T03:45:00.000-05:00","lastPublishTime":"2017-02-05T03:45:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6412},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:21479/message:21517","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1161","rawBody":"It worked!!!!  So the old site will still accept my CC for manual payment, but the new site will not due to the type of card it is.  Crazy.  At least now I know I can still make my payment online...for now, anyway.  

It's interesting to note, though, that the first payment that would not work was the first one I ever attempted to make using the new site, which was in December.  I should have tried the old site again in January, but I stuck with the new one, and, of course, it didn't work.

I hope they leave the old site up for a while so I can continue making manual online payments.  I HATED giving my CC info over the phone.  It's too risky.  You never know if the person you are talking to is someone you can truly trust and they won't write down your CC info to make a few little purchases of their own, especially when they are in a country halfway around the world.  That's nothing against the people of the Philippines, but only the realities of today's world.

I feel much more secure knowing that I can make online payments again.  
       ","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:21517_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:21518":{"__typename":"ModerationData","id":"moderation_data:21518","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:21518":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13420"},"id":"message:21518","revisionNum":1,"uid":21518,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:21479"},"conversation":{"__ref":"Conversation:conversation:21479"},"subject":"Re: View/Pay Bill without log another victim of SC upgrade","moderationData":{"__ref":"ModerationData:moderation_data:21518"},"body":"

I hear ya Gabe.

The only real issue I have had with Hughesnet in over 12 years was billing related. It took ECC to get it resolved so the Billing Department holds a special place in m heart.

If I found myself unable to process one-time only direct debit payments I would likely end my Hughes service and go with the poor DSL Frontier service that is available.

It was my personal experience that having banking.credit info on file or giving out that data over the phone leads to a very difficult situation.

That is my point of concern over not being able to process an advance payment under the \"new and improved\" pay site.


","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-02-05T19:47:00.000-05:00","lastPublishTime":"2017-02-05T19:47:00.000-05:00","metrics":{"__typename":"MessageMetrics","views":6413},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:21479/message:21518","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"667","rawBody":"

I hear ya Gabe.

The only real issue I have had with Hughesnet in over 12 years was billing related. It took ECC to get it resolved so the Billing Department holds a special place in m heart.

If I found myself unable to process one-time only direct debit payments I would likely end my Hughes service and go with the poor DSL Frontier service that is available.

It was my personal experience that having banking.credit info on file or giving out that data over the phone leads to a very difficult situation.

That is my point of concern over not being able to process an advance payment under the \"new and improved\" pay site.


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