Forum Discussion
Liz
10 years agoModerator
Hi cuddlebug,
Thanks for posting back. I think the issue may have been your not registering first before logging in and trying to use the self services. I apologize for not suggesting this first before telling you to log into the Support Center.
I was able to create a dummy account to log in and see that your invoice history is all there. In doing so, I've also registered your account so please try again and let me know if the error still persists. If it does, please copy and paste error message here.
I would also highly suggest setting your security questions under the Account Management tab. Just click the "Change" link next to your e-mail address to set your security questions and answers. Once these are set, if you ever need to reset your password, you can just click on the Forgot Password link; no more need to call in.
-Liz
Thanks for posting back. I think the issue may have been your not registering first before logging in and trying to use the self services. I apologize for not suggesting this first before telling you to log into the Support Center.
I was able to create a dummy account to log in and see that your invoice history is all there. In doing so, I've also registered your account so please try again and let me know if the error still persists. If it does, please copy and paste error message here.
I would also highly suggest setting your security questions under the Account Management tab. Just click the "Change" link next to your e-mail address to set your security questions and answers. Once these are set, if you ever need to reset your password, you can just click on the Forgot Password link; no more need to call in.
-Liz
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