Forum Discussion

Exhausted's avatar
Exhausted
Sophomore
7 years ago

Would Like audio access to my tech support and billing calls

As indicated in the saga in a below thread, It has been impossible for us to get Hughes to honor what they told us over the phone. We are very frustrated wanting to close our Hughes net account, wanting to return the equipment that is been sitting there ready to be a boxed up for over a month, wanting to be done with all of the wasted time and phone calls that get us absolutely nowhere. I can’t figure out if we had some lock and had some really kind Hughes net customer representative’s and then others who are not so nice and hung up. Or I can’t figure out if the ones who are nice just were giving me a line every single time that I called. No other company conducts business practices like this that I’ve ever dealt with
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    You will not get access to audio recordings of your calls, no matter how much you ask.   Companies do not release these to customers (this is not a Hughesnet thing, it is a common practice in business). 

     

    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

     

     

      • Exhausted's avatar
        Exhausted
        Sophomore
        7 years ago
        As indicated in the saga in a below thread, It has been impossible for us to get Hughes to honor what they told us over the phone. We are very frustrated wanting to close our Hughes net account, wanting to return the equipment that is been sitting there ready to be a boxed up for over a month, wanting to be done with all of the wasted time and phone calls that get us absolutely nowhere. I can’t figure out if we had some luck and had some really kind Hughes net customer representatives and then others who are not so nice and hung up. Or I can’t figure out if the ones who are nice just were giving me a line every single time that I called. No other company conducts business practices like this that I’ve ever dealt with