Forum Discussion

Exhausted's avatar
Exhausted
Sophomore
7 years ago

Would Like audio access to my tech support and billing calls

As indicated in the saga in a below thread, It has been impossible for us to get Hughes to honor what they told us over the phone. We are very frustrated wanting to close our Hughes net account, wanti...
maratsade's avatar
maratsade
Distinguished Professor IV

Jeepers, you've had a bad time with this whole thing.  I hope things will get better for you and that you'll get some kind of resolution this coming week.  I imagine there are notes from your calls and the reps, when they come back tomorrow, will be able to check them.  Hang in there! 

Exhausted's avatar
Exhausted
Sophomore
7 years ago
I appreciate it, marastade. I truly believe there were Hughes people that wanted to help and that believed what they said would be honored. But somehow, between the different departments and the different people from many different countries, major things were not honored. Hopefully we will be able to move on with our lives. I appreciate this community.
This is one of 3 complaints/negative reviews that I’ve ever filed in my life. (On Yelp, Trip Advisor, Google etc.,.,) Typically, I let stuff go. Mistakes happen. Things don’t always work out as you’d like, but this truly is extreme.