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6 years ago

Hughes Net Worse Than 1990s DialUp

Does anyone know whom to send a legal demand letter to? I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termina...

maratsade

Distinguished Professor IV

6 years ago

Dispute resolution with HughesNet is via binding arbitration. See https://legal.hughesnet.com/SubAgree-03-16-17.cfm, section 5.

Iamjohnsnyder wrote:
Does anyone know whom to send a legal demand letter to? I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termination fee. They completely lied about the quality of this service.

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I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termina...","body@stringLength":"265","rawBody":"Does anyone know whom to send a legal demand letter to? I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termination fee. They completely lied about the quality of this service.","kudosSumWeight":3,"postTime":"2020-02-14T22:39:19.267-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119502_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8043},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"Does anyone know whom to send a legal demand letter to? I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termination fee. They completely lied about the quality of this service.","customFields":[]},"Conversation:conversation:119502":{"__typename":"Conversation","id":"conversation:119502","solved":false,"topic":{"__ref":"ForumTopicMessage:message:119502"},"lastPostingActivityTime":"2020-03-12T09:16:09.511-04:00","lastPostTime":"2020-03-12T09:16:09.511-04:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:119502":{"__typename":"ModerationData","id":"moderation_data:119502","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:119502_1":{"__typename":"Revision","id":"revision:119502_1","lastEditTime":"2020-02-14T22:39:19.267-05:00"},"ForumReplyMessage:message:119514":{"__typename":"ForumReplyMessage","id":"message:119514","conversation":{"__ref":"Conversation:conversation:119502"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":119514,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"subject":"Re: Hughes Net Worse Than 1990s DialUp","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119514"},"parent":{"__ref":"ForumTopicMessage:message:119502"},"body":"

Dispute resolution with HughesNet is via binding arbitration. See https://legal.hughesnet.com/SubAgree-03-16-17.cfm, section 5.

Iamjohnsnyder wrote:
Does anyone know whom to send a legal demand letter to? I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termination fee. They completely lied about the quality of this service.

","body@stringLength":"619","rawBody":"

Dispute resolution with HughesNet is via binding arbitration. See https://legal.hughesnet.com/SubAgree-03-16-17.cfm, section 5.

Iamjohnsnyder wrote:
Does anyone know whom to send a legal demand letter to? I've had this service for 3 months and it's beyond awful. I should be paid to use it. I intend on cancelling it and will refuse to pay a termination fee. They completely lied about the quality of this service.

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You're welcome. I'll be patiently waiting. Thank you too, Liz.

","body@stringLength":"75","rawBody":"

You're welcome. I'll be patiently waiting. Thank you too, Liz.

","kudosSumWeight":0,"repliesCount":9,"postTime":"2020-11-13T17:48:49.042-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:129236_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10677},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:129426":{"__typename":"ForumReplyMessage","id":"message:129426","customFields":[],"revisionNum":1,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"author":{"__ref":"User:user:16464"},"uid":129426,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:127789"},"subject":"Re: You are not on a valid gateway","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129426"},"body":"

Hi sli-er_15,

\n\n

Thank you again for your patience. Can you please check now? The engineers tell me this is fixed.

\n\n

-Liz

","body@stringLength":"174","rawBody":"

Hi sli-er_15,

\n\n

Thank you again for your patience. Can you please check now? The engineers tell me this is fixed.

\n\n

-Liz

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You are not on a valid gateway","moderationData":{"__ref":"ModerationData:moderation_data:129493"},"body":"

Hello Liz,

Thank you for the update. I checked lastnight but forgot to take screenshots so, I loogged in again a while ago. The meter is still showing 100% Remaining, both now and lastnight. The historical usage has no data available and last night the Purchase Token tab was empty, no Token, Price, Quantity or Action. Today I couldn't get it to load for some reason. So, if my tokens run out I don't think I am able to buy anymore since there is no choice of how many, 1 or 3, tokens I can buy.
I would really, really have some way to see how much of my 475MB FAP is available at any given time rather than not knowing and have it run out on us.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-11-20T15:05:04.041-05:00","lastPublishTime":"2020-11-20T15:05:04.041-05:00","metrics":{"__typename":"MessageMetrics","views":10527},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127789/message:129493","repliesCount":7,"readOnly":true,"editFrozen":false,"body@stringLength":"2216","rawBody":"

Hello Liz,

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Hi sli-er_15,

Thanks for these screenshots and letting me know what's still lacking. So while the usage meter is showing now, it's not very useful, especially when it's only displaying remaining data in terms of GB, i.e. \"0.5 GB available\". Is that right?

And then the purchase token tab is just not working for you, since everything is grayed out, yes? I'll send this info over to engineering for them to address. I'll keep you posted, I appreciate your cooperation and patience.

-Liz

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Hi sli-er_15,

-Liz

Hello Liz,
The meter has never been useful. It has always showed 100% with 0.0GB used .5GB available whether I've been online or not. The meter that was in my modem showed real time data used/available. In the current usage tab it shows 100% reamaing and .46GB plan GB used.
The purchase token tab listed only Token, Price, Quantity and Action and nothing else when I viewed it lastnight. The same thing you see in the screenshot I posted, without the loading circle.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-11-20T16:54:18.965-05:00","lastPublishTime":"2020-11-20T16:54:18.965-05:00","metrics":{"__typename":"MessageMetrics","views":4214},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127789/message:129508","repliesCount":5,"readOnly":true,"editFrozen":false,"body@stringLength":"484","rawBody":"

Good morning sli-er,

\n\n

Thank you for this additional feedback, this is valuable, I'll send this over to our engineers as well. I'll let you know of any news as I get it.

\n\n

-Liz

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"200","kudosSumWeight":0,"postTime":"2020-11-23T11:58:41.003-05:00","lastPublishTime":"2020-11-23T11:58:41.003-05:00","metrics":{"__typename":"MessageMetrics","views":4197},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127789/message:129594","repliesCount":4,"readOnly":true,"editFrozen":false,"body@stringLength":"225","rawBody":"

Good morning sli-er,

\n\n

Thank you for this additional feedback, this is valuable, I'll send this over to our engineers as well. I'll let you know of any news as I get it.

\n\n

-Liz

Hello sli-er,

\n\n

The engineers have fixed the purchase tokens part, can you please confirm on your end?

\n\n

-Liz

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Hello sli-er,

\n\n

The engineers have fixed the purchase tokens part, can you please confirm on your end?

\n\n

-Liz

Hi Liz,

If the screenshot below is showing that it's fixed then, yes it is. I didn't try purchasing any tokens though, since I have a few left that I can use. Hopefully the \"Redeem\" button is aslo fixed as that didn't work the last time I tried it. Most importantly (to me) is the FAP meter, so I can see how much of our 475MB data has left in any given day. Progress! Thank you, Liz.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2020-11-24T20:31:23.669-05:00","lastPublishTime":"2020-11-24T20:31:23.669-05:00","metrics":{"__typename":"MessageMetrics","views":4166},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:127789/message:129672","repliesCount":2,"readOnly":true,"editFrozen":false,"body@stringLength":"934","rawBody":"

Hi Liz,

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Good morning sli-er_15,

\n\n

Thank you for this screenshot, this matches up with what engineering showed me. Little steps, we're getting there! I'll relay this to them. I know currently they're still working on your other concern with the usage meter. I'll keep you updated on that as I get news to share.

\n\n

-Liz

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Good morning sli-er_15,

\n\n

-Liz

Hello sli-er_15,

\n\n

Thank you for your patience while I worked on addressing your outstanding concern. Just got out of a meeting and learned more info regarding how the Usage Meter is displayed. We're aware that the current Usage Meter is not useful for customers such as yourself with a daily allowance in MBs, so it is on our roadmap to create a Usage Meter that's better suited for customers in that situation. While we don't have a timeframe for when this will happen, it is certainly planned for the future. Once we have further news about it, we'll make announcements.

\n\n

Thank you again for bringing this up, your feedback helps us improve our services for all our customers.

\n\n

Your patience and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

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Hello sli-er_15,

\n\n

Thank you again for bringing this up, your feedback helps us improve our services for all our customers.

\n\n

Your patience and understanding are much appreciated.

\n\n

Thanks,

\n\n

Liz

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