Forum Discussion
I can't state STRONGLY enough to AVOID this company at all costs.
First, this section concerns the Community, as the section title intimates, not HughesNet's internet service.
Secondly, many customers get at or above their plan advertised up to speeds. I do. So, a blanket statement like "They do NOT give 25 Mbps download speed" is untrue. As well, it's unfortunate that it wasn't until after you cancelled that you take advantage of this Support Community, where you could have gotten help from corporate based reps who have direct access to the engineers.
Lastly, if your Early Termination Fee was $800 you must have been a Commercial account customer. The ETF for residential customers is $400 at most, and the ETF for Voice service is $240 at most.
Please be sure to send back the modem, power pack for the modem and the radio from the dish when you receive the return equipment kit, or you will be charged for the equipment.
There are many satisfied HughesNet customers, including some who have been with HughesNet for years. I've had my service since Dec 2004.
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