I have had HughesNet for close to a year now, and have been disappointed with it from day one. I just work so dang much that I haven't had the time to do this until now. Simply put, it just doesn't do what I was promised when I signed up. I was told that my initial package purchased would be "plenty" of data for just 1 person in the household. B.S. I was told that it would stream "HD" movies with no problem. B.S. When I called to complain, After "Checking out my service" the "Technician" i spoke with told me "Oh well", and that what I was getting was the best I could get in my area with the current plan. I was talked into the 30gb plan and told it would have faster download/streaming speeds and would DEFINTELY be enough data for one person. Neither of those statements turned out to be true.Here's the truth of the matter: After around 15-30 minutes of connection failures, I can usually limp thru a movie (usually Netflix) streaming at a video quality just below 1970's rabbit ears, with it pausing to buffer every 3-5 minutes or sooner. The only e-mail I can send without it timing out is text only. No attachments. When I try to get on the internet, I have to go thru numerous "Unable to connect" or "Website too busy" screens before it will finally load the webpage(and then very slowly). The statement that the 30gb plan allows for 45hrs of HD streaming is complete and utter B.S. If I watch 6-7 movies a month, a little YouTube, and download a few emails, the data is gone. I am one person, who works all the time, and still run out of data every month. Its not like I'm sitting around burning thru the data all day and night. Oh, yeah, it somehow manages to use data even when all my devises are COMPLETELY turned of.As far as i am concerned This service was a complete and utter misrepresentation at best, and a down right scam at worst. Judging by the other posts I have read on here, I am far from alone in this belief. I have not been given what I was promised, not even close, and plan on terminating my subscription due to a failure to provide services promised.Digital blocking, constant buffering, and blurry video is NOT "HD". Getting mad and turning of my electronics is not the way I want to spend my precious few hours off duty.

100% agree with you. Not enough data, not enough speed, too expensive for what you get.

I haven't been to the community for a long time and decided to check it out. I ran into this post and it got me thinking now that we've been with Hughesnet for a couple of years. We live in rural Georgia. We had ATT&T dsl, but on a good day it was 760kbs. They finally di.scontinued our dsl service because we were actually too far from the slick. We went to the Verizon program where they used a cantenna on your house and you connected to a microwave tower. It was buggy. Left with no other choice we decided to try satellite internet, although we were aware of the limitations. Reviews led us to choose Hughesnet over Excede. From a service standpoint, we've been very happy. We rarely have technical outages. Bad storms interrupt service, but it is just the nature of the beast. We bought the 50 gig package and it has been a good fit. We also got VOIP and it works OK, though latency takes a little getting used to. We made the decision to go with satellite service after thoroughly understanding the limitations. We modify our usage accordingly. The system is good enough for her to use Web-X to teach her online courses. I sometimes watch YouTube videos, but we get other content through Dish and Netflix disks. Yes, I'd love to have gig connectivity, but I wouldn't trade it for the gorgeous home sitting on 13 acres that we have. I'm happy with the service we get from Hughesnet.

maratsade I feel that, like with so many other forums, when subscribers sign up to the Community they should have to read, and agree to, a concise version of the Community Guidelines/Rules, with the first part stating that this Community is for Support, as its title implies, and it is NOT social media. And, though a place for things other than support, the General section, like the rest of the Community, it is still not meant for rants or venting. There are other places on the net for that sort of thing. Perhaps the Community powers that be should think about implementing something like that. The Community can still be an inviting place to get, or even give, help without having those sorts of posts/replies. They help no one.

Some people only have ONE choice of Internet providers and HN certainly takes advantage of this fact, seeing that they charge exhorbitant prices for next-to-nothing bandwidth.

Absolutely Useless. | Hughesnet Community

Unhappytoo
New Member
6 years ago
100% agree with you. Not enough data, not enough speed, too expensive for what you get.
- maratsade
  Distinguished Professor IV
  6 years ago
  All the stuff you mention is because it's satellite internet, not cable. It's a more limited technology in some ways that can't be changed, and if that's a problem for you, maybe you should go with a different provider.
  
  Unhappytoo wrote:
  100% agree with you. Not enough data, not enough speed, too expensive for what you get.
  - Dis-satisfied
    Freshman
    6 years ago
    Some people only have ONE choice of Internet providers and HN certainly takes advantage of this fact, seeing that they charge exhorbitant prices for next-to-nothing bandwidth.
DougMac
Freshman
6 years ago
I haven't been to the community for a long time and decided to check it out. I ran into this post and it got me thinking now that we've been with Hughesnet for a couple of years.

We live in rural Georgia. We had ATT&T dsl, but on a good day it was 760kbs. They finally di.scontinued our dsl service because we were actually too far from the slick. We went to the Verizon program where they used a cantenna on your house and you connected to a microwave tower. It was buggy. Left with no other choice we decided to try satellite internet, although we were aware of the limitations. Reviews led us to choose Hughesnet over Excede.

From a service standpoint, we've been very happy. We rarely have technical outages. Bad storms interrupt service, but it is just the nature of the beast. We bought the 50 gig package and it has been a good fit. We also got VOIP and it works OK, though latency takes a little getting used to.

We made the decision to go with satellite service after thoroughly understanding the limitations. We modify our usage accordingly. The system is good enough for her to use Web-X to teach her online courses. I sometimes watch YouTube videos, but we get other content through Dish and Netflix disks. Yes, I'd love to have gig connectivity, but I wouldn't trade it for the gorgeous home sitting on 13 acres that we have. I'm happy with the service we get from Hughesnet.
MarkJFine
Professor
6 years ago
Think you wanted to post this in TECHNICAL SUPPORT. This area isn't for griping.
GabeU
Distinguished Professor IV
6 years ago
The 30GB plan offers the equivalent of 45 hours of DVD quality video, not HD video. For HD video, it's more like 15 hours, or around seven two hour movies, like you said you watch.

If you'd like help, I suggest that you start a new topic in Tech Support. If you just wanted to vent, you succeeded.

It's unfortunate that, with the small amount of time you have available to you, you chose to rant/vent rather than utilize this support community for which it is intended, which is support.
- Beluesky
  New Member
  6 years ago
  It's true. It's total crap.
  - maratsade
    Distinguished Professor IV
    6 years ago
    And what would be your issues with the system, Beluesky? Any details you'd like to share? Anything people can do to improve your system? Or are you just bleating for bleating's sake? Wrong place for that, may want to try the herd's social media bleating locations. This is a tech support site.
    
    Beluesky whined:
    It's true. It's total crap.
- thewarehouse
  Sophomore
  6 years ago
  GabeU wrote:
  The 30GB plan offers the equivalent of 45 hours of DVD quality video, not HD video. For HD video, it's more like 15 hours, or around seven two hour movies, like you said you watch.
  
  If you'd like help, I suggest that you start a new topic in Tech Support. If you just wanted to vent, you succeeded.
  
  It's unfortunate that, with the small amount of time you have available to you, you chose to rant/vent rather than utilize this support community for which it is intended, which is support.
  Is there a place to just vent on this community forum?
  I've heard a few people say that the forum isn't a form of social media which is interesting since it is actually just that. However, I think over time the term "social media" has morphed into only specific apps or websites.
  
  social media: noun, websites and applications that enable users to create and share content or to participate in social networking.
  - GabeU
    Distinguished Professor IV
    6 years ago
    thewarehouse wrote:
    Is there a place to just vent on this community forum?
    I've heard a few people say that the forum isn't a form of social media which is interesting since it is actually just that. However, I think over time the term "social media" has morphed into only specific apps or websites.
    
    social media: noun, websites and applications that enable users to create and share content or to participate in social networking.
    The purpose of this community is SUPPORT. If people want to vent, they should do it elsewhere. So, the answer to your question is no.
    
    As for this particular section, which we requested to be added, if you want to consider it social media, have at it. Regardless, like the rest of the community, it's not a a place to vent. If people would like to do that, they can use 'traditional' (happy?) social media and vent to their heart's content.
Danny89
Junior
6 years ago
Eh, count your blessings, I was on DIAL UP until I got HughesNet. Lately ive been in rough shape for speeds, dont know whats wrong

But before that, it was amazing. I was able to download stuff even on throttle near 1mbps, and watch fairly high quality video

Even with these horrifically slow speeds, its better than dial up. If youre on Hughes youre probably a rural person, and its the best we'll get except for if Elon Musk really gets that SpaceX stuff going

Anyway my advice, just watch stuff at lower quality. 480p is standard television quality, and I can stream that on Youtube right now without problem. In fact, I sign into my buddy's Amazon Prime to watch movies, and I can watch on their good quality with a little bit of buffering(like 10 second every 5 minutes) and my download speed is currently 26k on Steam for a game download.

Ive also never seen a website failed to connect message. Im thinking you should probably reboot your modem, and call techsupport again. Could be your dish or modem is messed up bad and needs to both be replaced or reaimed
Lester
New Member
6 years ago
I had the same experience as far as data usage. I unplug my modem when not using and it made a world of difference. Hughes net will tell you not to do that but it works. I t won't help the slow speed but saves a lot on data.
- GabeU
  Distinguished Professor IV
  6 years ago
  Lester wrote:
  I unplug my modem when not using
  I've done the same since the day I got HughesNet in Dec 2004. When my desktop computer gets turned off, the modem gets unplugged. I don't do it for data reasons, though, but only because I don't want it on when I'm not using it.
  - maratsade
    Distinguished Professor IV
    6 years ago
    Late to this party, but my modem is on all the time unless there's a power outage. :)
    
    GabeU wrote:
    
    I've done the same since the day I got HughesNet in Dec 2004. When my desktop computer gets turned off, the modem gets unplugged. I don't do it for data reasons, though, but only because I don't want it on when I'm not using it.