Forum Discussion

RogerYates's avatar
RogerYates
Freshman
7 years ago

Gen 5 Upgrade.

On the 27th of December, I put in for Gen 5 Upgrade. I received my order number, but no UPS tracking number.  I called Monday, they said they didnt find a tracking number. Can someone check and see whats going on?

Also, was always under impression, the upgrade would be a modem and dish re-point. But was told, only modem, would stay on the sat im on now. Just me, or that seems like a half upgrade,,yes,,no..Any input would be appreciated....

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    RogerYates

     

    Because this is the General Discussion section and not related to support, you should repost your issue in the myAccount and Billing section to receive assistance.  

  • RogerYates's avatar
    RogerYates
    Freshman
    7 years ago

    Thanks,, i did change it. Still no response. Guess just part oh hughesnet!

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      RogerYates,

       

      Normally it can take up to 48 hours to receive a reply.  When it's much busier it can take a bit longer.  I'll tag the reps in your other post so that they will be sure to see it.