Forum Discussion

yoajon's avatar
yoajon
Freshman
7 years ago

GEN 5 Upgrade Problems

I am in Zip 93522 and upgraded to Gen 5 on June 10th. Immediatly after the installation the signal strength showed 50 and today it has been in the low 70s. The installer used my old small dish. My download speeds have been below 10 Mbps. I am not very happy. I would like to get the full upgrade including the Gen 5 larger dish.

Performance
  • yoajon's avatar
    yoajon
    7 years ago

    Thanks for your help Amanda. I have been monitoring my receiver signal strengh and it has been ranging from 68 to 73. My speed tests show a large variation and exceed 25Mbps in some situations. This is definitly a beneficial upgrade. I look forward to your help in the future.

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    7 years ago

    Signal strength depends a lot on location... I seem to remember a few regions where 50 to 70 is acceptable.  The larger dish doesn't do much for a better signal...  I have a .98m Prodelin dish here (one of the largest they provide...) and I only get about 10SQF higher than a typical .74m, which has been the standard dish for a long time and is acceptible for Gen5 service.

    The .98m dish is usually reserved for the enterprise and business customers...  There is a .90m dish around, but if a .98m dish doesn't give much of a bump compared to a .74, then a .90 would be even less useful.

    Just an FYI, when the installer goes to sign-off on the modem, unless he meets the target SQF for your area, the installer can not pass OVT (which means the terminal can't be used), nor get paid.

    • yoajon's avatar
      yoajon
      Freshman
      7 years ago

      Thanks for your comments and technical analysis. I understand that download speeds of > 25 Mbps are of course possible wth the small dish and a signal strength of 70. However, I have not been able to perfom some tasks with my upgraded system that I regularly performed on my previous system. I measured some higher speeds and had good performance in the bonus period last night.

      • Amanda's avatar
        Amanda
        Moderator
        7 years ago

        Hello yaojon,

         

        Currently you are receiving at target or better-than-target signal strength. The average for your area sits at SQF 68 as of yesterday and currently I show you are at SQF 71. I do see you are within Beam 55, which is currently in the process of having performance improvements implemented. As of 6/08/18, the plan is to see improvements in your area in about a month, so we're looking at early July. Please check your private messages as I am going to send you some more information.

         

        Thank you,

        Amanda

  • gokartergo24's avatar
    gokartergo24
    Tutor
    7 years ago

    And the.90 dishes are not nation wide yet.. A lot of dealers can not even get the dishes .. I work in a couple of beams and for two dealers.. One of them is on the .90 dishes and one is not.. And he can not even get them.. It doesn't make a huge deference in the SQF.

  • gaines_wright's avatar
    gaines_wright
    Tutor
    7 years ago

        I never cease to be amazed by people having such radically different experiences with Gen5.    

     

       I'm in 32680 ( about as far from you as possible ).  I'm running on the same dish I had with Gen4.  I'm getting speeds of over 28.  With a signal strength in the high 90's.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    yoajon

     

    At this point, your best bet would be to show the reps the speeds you are getting.  To do that, there's a testing protocol, which I'll paste below.  Once you've run a few of the tests, you can post your test results page URL so that the reps can take a look at the results and determine where to go from there.  The testing protocol is as follows...

     

     

    To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

    Most important points to remember during this test:
    -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
    -disable the WiFi while the speed tests are being performed
    -use the manual 25MB size download test file 
    -If testing upload instead of download, please use the manual 4MB size upload test file
    -space each test at least 5 minutes apart
    -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

    For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

    The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

     

    If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.