Tech support in Rural AK nonexistent
When I had equipment problems with my HN7000S I had to work on the equipment myself due to the techs not wanting to come out here because of the cost of travel. I eventually got my connection back up...
Forum Discussion
Yes but, it doesn't look like it'll be resolved by HughesNet. All this wouldn't have happened if only the installer had listened to the postmaster in the first place.
"3/8 I'm just going to tell it how it is, no more keeping quiet. This is week 4 with no internet connection. Hugh's net has nothing but false hope for us with their broken promises of saying they're coming out here. People who have them as their provider have also told me they have done nothing to help them. I am in the process of talking to my supervisor to switch to a different company. This is so unreal and so wrong on every level. And this is all happening in 2022. Lol."
I wonder if HughesNet will slap them with an early cancellation fee if they go with another company.
How awful. The (sub)contractor should foot the bill of sending out another tech to properly install the dish where it should have been in the first place. But at this point priority number one should be getting someone out there to fix the problem regardless. 🙁
Thank you, Liz.
An update from the postal worker."**UPDATE***Hugh's net has finally planned to come on Monday 3/21/22 for the Post Office! Finger's crossedRight now, all I can sell is stamped envelopes and must be exact change. Hopefully we'll be back up next week!!"
Hopefully this time they'll keep their word on coming out here.
Glad to hear this. I'd love to hear how it goes next week.
-Liz
An update from the postal worker.
"3/22/22 post office's satellite dish is back on but can still go completely out since it's still on the ground.Although it is yet another temporary fix until they can move the satellite dish in late June, early July. I hope it will last until then but he says any day it can completely go out again then we'll have to wait until around those dates to have it completely moved to a proper place and fixed 100%"I don't know what to say about this.
