A contract should be a "two-way" street. Hughesnet does not deliver what it promises.

I am a new Hughesnet subscriber and I am distraught over the poor quality of the service.  My plan calls for a 3-5 mg upload, which isn't much; but consistently, I am able to receive only .40 or less.  Yes, that's .40.  I teach on Zoom and am going to have to refund money to my students and not offer any future classes.  I have done everything that is possible to boost my upload speed: moving my laptop to the router, turning off other equipment that might draw service while I am teaching.   I have spent hours online with customer representatives who have been unfailingly kind and patient, but I am told that because I am at the "end of the range", my service cannot be improved. 

I signed a binding two-year contract with a large cancellation fee, but I am receiving only a very small portion of what Hughesnet promised.  Yes, they do say that my upload speed MIGHT be as much as 3-5 mg.  It seems that I should be receiving more than 1/10th of this amount.  Where does the responsibility rest for a company to promise what it says it will deliver?  I would not recommend this service to anyone and am considering writing articles publicly to share my experience. Before I do this, however, I will contact the legal department of Hughesnet. That is my next step.  Perhaps there will be a satisfactory resolution. I will post again with the conclusion of my very disappointing experience with this internet provider.