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cwescott92's avatar
cwescott92
Freshman
8 years ago

Advice from the professors!

I have Gen 4 Prime Plus, 10 GB, for $59.99 month. I had to call today because I have not been able check usage or buy tokens since end of December. No replies from online moderators.  From my call to...
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BirdDog's avatar
BirdDog
Assistant Professor
8 years ago
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Highly doubt you can get anything in writing, even an email.

 

Only advice I have is get the sales agent name and if you feel they messed you over then one of the mods here can have the call reviewed. Only problem is I'm not sure they keep the calls longer than about 6 months, maybe a year max. So, if you come back in a year to complain there may be no call recording to review.

 

I suppose you could detail everything here if you do go for it. At least that is a record of some kind. The post should be here indefinitely.

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from the professors!","id":"message:91869","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:32254"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"conversation":{"__ref":"Conversation:conversation:91869"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:91869"},"body@stripHtml({\"truncateLength\":200})":" I have Gen 4 Prime Plus, 10 GB, for $59.99 month. I had to call today because I have not been able check usage or buy tokens since end of December. No replies from online moderators.  From my call to...","body@stringLength":"960","rawBody":"

I have Gen 4 Prime Plus, 10 GB, for $59.99 month. I had to call today because I have not been able check usage or buy tokens since end of December. No replies from online moderators.  From my call today, they say they are aware of issue and working on it. They can not add tokens(which I am willing to pay for) from their end either. What they want to do is upgrade me to Gen 5, 10 GB, which they say will be $49.99, with a 1 year contract. After 1 year price will stay the same. Then I asked about the Gen 5 Max plan, 20 GB. He said it would only be $69.99. The Gen 4 price for this plan is $129.99! I told him I needed to research it, but I do not get any offers  for Gen 5 when I go to Shop/ Upgrade tab. This deal just seems too good to be true. Can you help? Also, how can I get these \"unbelievable\" terms in writing? I usually only buy $9 tokens per month, but I can't even do that. I'm pretty sure they may be trying to make me upgrade.

","kudosSumWeight":0,"postTime":"2018-01-11T08:35:25.948-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2017-03-08T21:11:26.527-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:91869_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8688},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have Gen 4 Prime Plus, 10 GB, for $59.99 month. I had to call today because I have not been able check usage or buy tokens since end of December. No replies from online moderators.  From my call today, they say they are aware of issue and working on it. They can not add tokens(which I am willing to pay for) from their end either. What they want to do is upgrade me to Gen 5, 10 GB, which they say will be $49.99, with a 1 year contract. After 1 year price will stay the same. Then I asked about the Gen 5 Max plan, 20 GB. He said it would only be $69.99. The Gen 4 price for this plan is $129.99! I told him I needed to research it, but I do not get any offers  for Gen 5 when I go to Shop/ Upgrade tab. This deal just seems too good to be true. Can you help? Also, how can I get these \"unbelievable\" terms in writing? I usually only buy $9 tokens per month, but I can't even do that. I'm pretty sure they may be trying to make me upgrade.

"},"Conversation:conversation:91869":{"__typename":"Conversation","id":"conversation:91869","solved":false,"topic":{"__ref":"ForumTopicMessage:message:91869"},"lastPostingActivityTime":"2018-03-10T08:01:00.944-05:00","lastPostTime":"2018-03-10T08:01:00.944-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:91869":{"__typename":"ModerationData","id":"moderation_data:91869","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:91869_1":{"__typename":"Revision","id":"revision:91869_1","lastEditTime":"2018-01-11T08:35:25.948-05:00"},"ForumReplyMessage:message:91873":{"__typename":"ForumReplyMessage","id":"message:91873","conversation":{"__ref":"Conversation:conversation:91869"},"author":{"__ref":"User:user:9074"},"revisionNum":1,"uid":91873,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"subject":"Re: Advice from the professors!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:91873"},"parent":{"__ref":"ForumTopicMessage:message:91869"},"body":"

Highly doubt you can get anything in writing, even an email.

 

Only advice I have is get the sales agent name and if you feel they messed you over then one of the mods here can have the call reviewed. Only problem is I'm not sure they keep the calls longer than about 6 months, maybe a year max. So, if you come back in a year to complain there may be no call recording to review.

 

I suppose you could detail everything here if you do go for it. At least that is a record of some kind. The post should be here indefinitely.

","body@stringLength":"565","rawBody":"

Highly doubt you can get anything in writing, even an email.

 

Only advice I have is get the sales agent name and if you feel they messed you over then one of the mods here can have the call reviewed. Only problem is I'm not sure they keep the calls longer than about 6 months, maybe a year max. So, if you come back in a year to complain there may be no call recording to review.

 

I suppose you could detail everything here if you do go for it. At least that is a record of some kind. The post should be here indefinitely.

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If I am willing to tolerate lower speeds if I go over my data limits, do you recommend staying with Gen 4 over Gen 5? It seems like I saw a Professor post that said not to go to Gen 5.

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If I am willing to tolerate lower speeds if I go over my data limits, do you recommend staying with Gen 4 over Gen 5? It seems like I saw a Professor post that said not to go to Gen 5.

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