Forum Discussion
Deceptive practices to retain customers
Beware! I have been lied to by at least 2 reps as to the status of my commitment. When I called to complain and even to terminate service, reps offered me a better plan with no additional cost in or...
Thank you for addressing this. I did reach out to cancel, and the CS rep stated she cancelled my account with no fees, however I did not receive a confirmation email. My sister also cancelled last week and immediately got a cancellation email. Based on the history of CS reps being dishonest with me, I'm not sure my service is actually cancelled. Why didn't I receive an email confirmation? When I log in to my account it still shows as active and under contract until Sept. Thank you.
It will probably cancel at the end of the billing period. If you want it cancelled immediately, you have to state that. Ask for an immediate cancellation. Not sure about the email -- did your sister ask for an immediate cancellation? Did her request to cancel coincide with the end of the billing period for here her account?
In any case, the reps will be back next week and they can make sure your account was canceled as you requested.
